Patient Service Associate (Call Centre, Central Appointments)

Singapore General Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare facility in Singapore is looking for a Call Centre Support staff to manage calls, faxes, and emails related to appointment bookings. The ideal candidate should have a NITEC in any discipline, excellent communication skills, and the ability to multi-task. The role involves answering calls, maintaining confidentiality, and assisting in scheduling appointments. This position requires strong interpersonal skills and adaptability to change, offering a dynamic work environment with rotating shifts.

Qualifications

• NITEC in any discipline or Diploma for senior roles.
• Strong interpersonal skills and a pleasant disposition.
• Excellent communication skills both orally and in writing.

Responsibilities

• Answer incoming and outgoing calls promptly.
• Maintain confidentiality of caller and hospital information.
• Conduct appointment bookings via phone, faxes, and emails.

Skills

Strong interpersonal skills

Excellent oral and written communication skills

Ability to multi-task

Teamwork

Adaptability

Proficiency in Microsoft Office

Education

NITEC in any discipline

Diploma in any discipline

Job description

The Job

You will support Call Centre Department in the answering and managing of calls, faxes and emails received from various stakeholders pertaining to appointment bookings with the highest quality and operational standards.

You duties shall include, but not be limited to the following:

• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
• Maintaining confidentiality of caller and Hospital information as directed
• Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
• Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Handling and resolving complaints
• Providing call back assistance (CBA) service to callers
• Performing other related duties as assigned or requested

Job Requirements

• NITEC in any discipline
• Diploma in any discipline will be recognised for senior positions
• Strong interpersonal skills with initiative and a pleasant disposition
• Excellent oral and written communication skills
• Able to multi-task and to work effectively as a team
• Adaptable to change
• Proficient in Microsoft Office applications (i.e. Excel, Word, Powerpoint)
• 2 Rotating Shift from Monday to Friday (9am to 6pm; 12pm to 9pm)