Patient Service Associate

CENTRE FOR ADVANCED REHABILITATION (CARE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is seeking a Patient Service Associate to support day-to-day operations in a clinic. The role includes reception duties such as answering patient inquiries, scheduling therapy sessions, and managing patient records. The ideal candidate should ensure accurate data entry, handle billing transactions, and manage inventories. The position requires strong administrative skills and the ability to perform ad-hoc tasks as assigned. Join a dynamic team committed to delivering high-quality care.

Responsibilities

• Perform reception duties including answering telephone inquiries from patients.
• Schedule appointments for therapy sessions.
• Register patients, obtaining relevant medical histories.
• Communicate information of therapy schedule to therapists.
• Ensure accuracy of all data entries into the clinic management system.
• Process billing transactions and close daily settlements.
• Prepare and submit insurance claims.
• Manage inventories of supplies for clinic operations.
• Maintain the physical facility of the clinic.
• Perform ad-hoc administrative duties as assigned.

Job description

Reporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logistical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed.

Duties and Responsibilities

• To perform reception duties including answering telephone inquiries from patients and other, screen calls to determine nature and urgency of inquiry.
• Scheduling of appointments for therapy sessions.
• Registration of patients, obtaining relevant medical histories, entering, and updating of patients databases including obtaining insurance approvals as appropriate.
• Communicate information of therapy schedule to therapists.
• To ensure accuracy of all data entries into the clinic management system.
• Process billing transactions and closure of daily settlement.
• Preparation and submission of insurance claims.
• Manage and maintain inventories of supplies, as required to support day-to-day centre operations.
• Maintenance of the physical facility of the clinic.
• Ad-hoc administrative duties as assigned by the management from time to time.