Passenger Services Executive (Changi Airport)

ALPHA FITNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An airport service company in Singapore is looking for individuals to assist passengers with special needs, including providing buggy services and various special services duties. Candidates should hold a degree or diploma and have 2–3 years of experience in customer service, preferably in the airline sector. The role requires flexibility for rotating shifts, including public holidays. Strong communication skills and fluency in English are essential.

Qualifications

• Relevant hands-on experience in Customer Service Operations would be an advantage.
• 2–3 years of experience in the Airlines Customer Service field is preferred.
• Able to accept 6 days of rotating shift working hours as required by the airport's operations.

Responsibilities

• Assist/ferry passengers with special needs to/from flights.
• Provide buggy services to ferry passengers to/from flights.
• Assist in various special services duties to passengers.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Fluency in English

Education

Degree or Diploma

Job description

Job Description

• To assist/ferry passengers with special needs to/from flights
• Provide buggy services to ferry passengers to/from flights
• Assist in various special services duties to passengers (e.g. disabled / paraplegic passengers, unaccompanied minors, young passengers, non-English speaking passengers, and elderly passengers, etc)

Requirements

• Degree or Diploma Holders
• Relevant hands‑on experience in Customer Service Operations would be an advantage
• 2–3 years of experience in the Airlines Customer Service field is preferred
• Able to accept 6 days of rotating shift working hours as required by the airport’s operations (Morning shift, afternoon shift, and midnight shift) including Public Holidays
• Fluency in written and verbal English
• Good communication and interpersonal skills
• Always maintain a high standard of personal hygiene, neatly attired and professionally groomed

*We regret that only shortlisted candidates will be contacted