Parts Advisor (AWP)

Internetwork Expert; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology service provider based in Singapore is seeking a candidate for order processing and customer service roles. The successful applicant will prepare workshop parts, manage calls and walk-in customers, and ensure efficient stock control. Candidates should have Microsoft Office proficiency, and a forklift license is a plus. The role requires a detail-oriented and team-oriented individual who can maintain professionalism in all customer interactions. This is a great opportunity for those looking to build a career in a dynamic environment.

Qualifications

• Basic proficiency in Microsoft Word and Excel required.
• Experience in warehouse operations preferred.
• Forklift license is highly desirable.
• Mechanically inclined and familiar with AWP/EWP equipment is an advantage.
• Demonstrates professional phone etiquette.
• Detail-oriented, diligent, and reliable team player.

Responsibilities

• Prepare workshop parts in advance and verify stock availability.
• Manage inbound/outbound calls and build client relationships.
• Replenish consumables and service parts for quick service.
• Process warranty claims and maintain customer records.

Skills

Basic proficiency in Microsoft Word

Basic proficiency in Excel

Experience in warehouse operations

Forklift license

Professional phone etiquette

Detail-oriented

Team player

Job description

Responsibilities

• Order Processing

  Prepare workshop parts in advance, fulfill customer orders, and verify stock availability for all enquiries.

• Sales & Customer Service

  Manage inbound/outbound calls and walk-in customers; build strong client relationships through product expertise and positive first impressions.

• Stock Control

  Regularly replenish consumables and service parts to ensure quick service for the internal departments and customers.

• Warranty & Administration

  Process parts-related warranty claims and complete administrative tasks—including customer record maintenance and invoicing—promptly and accurately.

Qualifications

1. Basic proficiency in Microsoft Word and Excel.
2. Experienced in warehouse operations (preferred).
3. Possession of a forklift license is highly desirable.
4. Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
5. Demonstrates professional phone etiquette and effectively manages email inquiries.
6. Detail-oriented, diligent, positive, a strong team player, and highly reliable.