Partner Operations Program Manager

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading multi-tech social media company in Singapore is seeking a seasoned professional for a vendor management position. This role entails acting as the primary liaison between global operations and partners, driving performance improvements, and enhancing vendor operations. Candidates should bring 5-7 years of vendor management experience and a solid understanding of technology environments. Strong communication and problem-solving skills are essential, as is the ability to work independently and collaboratively in fast-paced settings.

Qualifications

• Minimum 5-7 years of experience in vendor management or quality assurance programs.
• Experience in technology or social media environments is preferred.
• Proven ability to work independently with a strong proactive approach.

Responsibilities

• Serve as primary liaison between global teams and stakeholders.
• Drive vendor performance and quality improvements.
• Monitor vendor performance and compliance with targets.

Skills

Vendor management

Operations optimization

Data analysis

Communication

Problem-solving

Education

BA/BS degree or equivalent

Job description

Our client is a leading MultiTech social media company. The role is responsible for delivering product support to Premier Partners.

Job Responsibilities

• Serve as primary liaison between Premier Partner Operations (PPO) team globally and cross‑functional teams including Scaled Operations, Support Experience Operations, etc.
• Drive vendor performance improvements and quality enhancements through strategic collaboration and relationship management.
• Manage vendor operations through collaborative partnerships with relevant stakeholders to address operational challenges and identify improvement opportunities.
• Proactively drive implementation of improvement initiatives and processes aligned with Global Operations standards and best practices.
• Monitor vendor performance against established targets and conduct deep‑dive analyses with specific teams to ensure compliance.
• Provide escalation support to vendors, ensuring optimal workflow functionality and comprehensive operational support.
• Leverage technology and automation solutions to streamline vendor management processes and enhance operational efficiency.
• Manage and maintain the PPO Vendor Support Knowledge Base Library, ensuring all processes are properly documented and current.
• Collaborate with relevant stakeholders to keep operational procedures and guidelines up to date.
• Develop and maintain comprehensive process documentation to support operational continuity.

Job Requirements

• BA/BS degree or equivalent.
• Min 5‑7 years experience with vendor management, operations optimization, or quality assurance programs in technology or social media environments.
• Experience managing vendor relationships or external partnerships.
• Proven ability to work independently with a strong track record of taking initiative and driving projects to completion with minimal supervision.
• Experience navigating complex, large‑scale organizations with multiple teams and stakeholders, demonstrating effective cross‑functional collaboration both internally and with external partners.
• Data analysis and reporting experience with ability to make data‑informed decisions and present insights to leadership.
• Strong problem‑solving capabilities in collaborative, fast‑paced environments with competing priorities.
• Excellent communication and influencing skills with ability to build consensus and drive alignment across diverse stakeholder groups.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

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