Partner

JDX CONSULTING PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

A global consulting firm is seeking a senior leader for Client Lifecycle Management in Singapore. The ideal candidate will have over 15 years in banking, driving large-scale CLM transformations and working with Tier 1 banks. Responsibilities include providing strategic direction, ensuring regulatory compliance, and mentoring consulting staff. This position offers the opportunity to shape and enhance the consultancy's CLM capability while collaborating with top-tier financial clients.

Qualifications

• 15+ years of experience in Banking or Financial Services.
• Extensive experience with Tier 1 banks and large-scale CLM transformations.
• Strong leadership and talent development capabilities.

Responsibilities

• Lead large-scale Client Lifecycle Management transformation programmes.
• Shape and assure target designs for CLM solutions.
• Mentor and develop consulting staff in CLM capabilities.

Skills

Client Lifecycle Management (CLM)

Regulatory compliance

Stakeholder management

Leadership

Strategic planning

Job description

Role Overview

Provides senior leadership and deep subject matter expertise across large-scale Client Lifecycle Management (CLM) transformation programmes for Tier 1 banking clients. Acts as a trusted advisor to executive stakeholders, shaping CLM strategy and overseeing the delivery of complex, regulatory-driven change across the end-to-end client lifecycle.

Leverages extensive experience in CLM processes and technologies to ensure solutions are scalable, robust, and aligned to regulatory expectations, while also developing senior talent and strengthening the consultancy’s CLM capability and market position.

Roles & Responsibilities

• Provide senior leadership and subject matter expertise across large-scale Client Lifecycle Management (CLM) transformation programmes for Tier 1 banking clients, with deep authority in CLM technologies, rules engines, and orchestration-layer design.
• Act as the senior CLM authority on client engagements, shaping overall CLM strategy, target-state architecture, solution direction, and delivery approach across complex regulatory and operational landscapes.
• Lead and oversee critical CLM workstreams within major change programmes, ensuring alignment between business objectives, regulatory expectations, rules-driven decisioning, and technology delivery.
• Partner with executive-level client stakeholders across Compliance, Operations, Technology, Risk, and Front Office to influence decision-making and drive consensus on enterprise CLM design, rules strategy, and orchestration models.
• Provide deep expertise in CLM business rules, decisioning frameworks, policy interpretation, and rules governance, ensuring consistent, transparent, and scalable application across the end-to-end client lifecycle.
• Guide the design and evolution of enterprise-wide CLM solutions, including rules engines and workflow orchestration layers, ensuring robustness, scalability, regulatory defensibility, and alignment to industry best practice.
• Shape and assure target designs for rules engines and orchestration layers, including rule modularisation, versioning, exception handling, and integration with case management, screening, and data platforms.
• Ensure delivery quality across CLM initiatives through strong governance, assurance, and senior oversight of analysis, solution design, rules configuration, and testing activities.
• Lead, mentor, and develop senior consulting staff, fostering deep CLM capability, technology fluency, and thought leadership across the consultancy.
• Contribute to the firm’s CLM proposition, methodologies, rules and orchestration design patterns, accelerators, and intellectual capital.
• Support senior client engagement, account development, and trusted-advisor relationships in collaboration with consultancy leadership.

Qualifications and Profile

• 15+ years of experience in Banking or Financial Services, with deep, end-to-end Client Lifecycle Management (CLM) expertise.
• Extensive experience delivering and leading large-scale CLM change programmes within Tier 1 banks, including multi-year, multi-workstream transformations.
• Proven track record acting as a senior CLM authority for regulatory, operational, and technology-enabled change initiatives.
• Deep understanding of CLM processes including client onboarding, KYC/CDD, client classification, risk assessment, ongoing monitoring, periodic and event-driven reviews.
• Strong hands-on and strategic experience with CLM technologies, platforms, utilities, and decisioning or rules-based solutions.
• Comprehensive knowledge of global and regional regulatory frameworks impacting CLM (e.g. AML/CFT, FATCA, CRS), with strong APAC regulatory exposure highly desirable.
• Experience engaging at C-suite and executive committee level within large financial institutions.
• Demonstrated ability to operate in complex, matrixed environments and influence across business, technology, and regulatory functions.
• Strong leadership, mentoring, and talent development capabilities, with experience building and leading high-performing consulting teams.
• Exceptional communication and stakeholder management skills, with the ability to articulate complex CLM concepts to senior audiences.
• Trusted-advisor mindset with the credibility to represent the consultancy at the most senior client levels.

Who We Are:

Delta Capita Group (a member of thePrytekGroup) is a global managed services,consultingand solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions fornon differentiatingservices.

Our 3 offerings are:

• Managed Services

• Consulting & Solutions

• Technology

To know more about Delta Capita and our culture Working at DC - Delta Capita.