(Part-Time) Lobby Host

KATONG HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A prominent hotel management company in Singapore is seeking a Part-Time Lobby Host to ensure exceptional guest experiences. The role involves welcoming guests, assisting with check-in and check-out procedures, and maintaining high service standards. Candidates should have customer service experience and be comfortable in a hospitality environment. Flexible working shifts including weekends and evenings are required. Join us in creating memorable stays for our guests at Hotel Indigo Singapore Katong.

Qualifications

• Previous front-facing or customer service experience, preferably in hospitality.
• Comfortable interacting with guests in a service environment.
• A friendly, reliable, and service-oriented attitude.

Responsibilities

• Greet all guests at all times in a friendly and helpful manner.
• Register and room all arrivals according to established procedures.
• Attend to guest complaints, inquiries, and requests.

Skills

Customer service

Interpersonal skills

Flexibility

Tools

OPERA PMS

Job description

Looking for a Part-Time, people-focused role in Hospitality?
If you enjoy meeting new people, sharing local stories, and creating memorable guest experiences, we’d love to have you on our team! As a Part-Time Lobby Host located at Hotel Indigo Singapore Katong, you’ll be the friendly face welcoming guests and helping them feel at home from the moment they arrive.

People:

• Inspire New Stories -We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality -We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood- We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
  

Financial returns:

• Maintains cashier float and ensures accurate daily report of all money received
• Performs the audit balances and prepares all works for audit in an orderly fashion
• Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue
  

Guest experience:

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service
• Ensure the Neighbourhood story and Guest journey is delivered to guests
• Registers and rooms all arrivals according to established procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Responsible and attends to guests’ requests of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, and also IHG One Rewards loyalty program
• Attends to guest’s complaints, inquiries and requests, refers problems to supervisor/ Neighbourhood Host if he/she is unable to assist
• Is familiar with other properties within IHG so that guest indicating any next destination on the registration card can be “sold” an onward booking to another hotel within IHG Hotels Group brands
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

Qualifications and requirements:

• Previous front-facing or customer service experience, preferably in hospitality
• Comfortable interacting with guests in a service environment
• Experience with OPERA PMS is an advantage
• Friendly, reliable, and service-oriented attitude
• Able to work flexible shifts (including weekends or evenings, where needed)