Panel Coordinator

NielsenIQ; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading market research firm is seeking a Homescan Panel Coordinator in Singapore. This role involves key panel management functions, including panelist communications, recruitment, project coordination, and process improvement. The ideal candidate values strong verbal and written communication skills in English and Chinese, has organizational acumen, and is capable of managing multiple projects. The position offers a flexible working environment and various benefits to promote employee well-being.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance Program (EAP)

Qualifications

• Diploma or Bachelor's degree and above.
• Proficient in MS Office applications.
• Strong organizational skills with accurate record keeping.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Create and maintain panel communications including emails and newsletters.
• Support online panel recruitments through various channels.
• Coordinate online surveys and ensure compliance with guidelines.
• Oversee panel incentive program and monitor redemption requests.

Skills

Strong verbal and written communication skills in English and Chinese

Good organisational skills

Ability to manage multiple projects

MS Office applications experience

Education

Diploma or Bachelor Degree

Job description

Job Description

Our Homescan Panel Coordinator is heavily involved in a number of key panel management functions for Singapore Consumer Panel. This role is to ensure, in conjunction with other members of the Panel Management team, that the Homescan panels in Singapore are equipped to the target panel size and compliant at the target levels.

Tasks include

• Panelist communications – Creation and maintenance of bulk panel communications, be it digital or physical collaterals, including helpdesk, emails, newsletters, announcements, website admin, redemption follow-up and other reporting.
• Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited in main and panel expansion.
• Projects – Involvement in the setup and deployment of NIQ’s new panel management system as well as ad hoc projects relating to the panel itself.
• Coordinating online surveys – Reviewing and discussing applicability of proposed survey questions for NIQ’s Homescan Panels in line with global survey guidelines; coordinating with relevant teams from programming department to launch surveys.
• Process improvement – Ensuring accurate, up-to-date documentation on all functions and procedures. Continually look for ways to improve and streamline procedures.
• Overseeing Panel Incentive Program – Ensuring incentive offering is of interest to panellists, monitoring and processing redemption requests for existing panel from acceptance to dispatch of gift item.

Qualifications

• A Diploma or Bachelor Degree and above
• MS Office applications experience
• Strength in understanding and following new procedures
• Strong verbal and written communication skills for both English and Chinese (mandatory)
• Good organisational skills, ability to set priorities and emphasis on accurate record keeping
• Time‑management and ability to meet deadlines
• Ability to follow through on tasks and keep track of pending tasks
• Confidence in working with people (e.g., internal stakeholders, suppliers, outsourced vendors)
• Ability to manage multiple projects at one time
• Ability to work autonomously and as part of a team, within a global company

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance‑Program (EAP)

At NIQ, we are committed to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.