PALS Coordinator

Khoo Teck Puat Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking a PALS Coordinator to oversee clinical support services for workplace mental health. The role includes providing counselling, responding to incidents, and developing policies for the Peer Support Program. The ideal candidate will have a degree in counselling or psychology and experience in a large or health-related company. Strong communication and interpersonal skills are essential. This position requires proactive management of crisis interventions and support for employees.

Qualifications

• Experience in a large company and/or health-related company is an advantage.

Responsibilities

• Provide counselling to staff seeking support and link them to suitable agencies.
• Respond to workplace incidents affecting employees' mental health.
• Deploy peer supporters to address reported incidents.
• Monitor incidents and make necessary recommendations.
• Advise management on employee welfare and crisis intervention.
• Develop SOPs for the Peer Support Program.
• Supervise peer support group activities.
• Plan and prepare budgets, ensuring efficient fund utilization.

Skills

Good communication skills

Interpersonal skills

Education

Degree in counselling, psychology or Social Work

Job description

The PALS Coordinator is responsible for overseeing and providing clinical support services to improve workplace mental health and manage traumatic incidents. This includes offering consultation, training, counselling, and care for employees.

Major Duties and Responsibilities

• Provide counselling to staff who seek support and linking them to suitable agencies for ongoing care.

• Respond to workplace incidents that affect employees' mental health.

• Deploy peer supporters to address reported incidents.

• Monitor the progression of incidents and make necessary recommendations.

• Offer advice and support to management on issues related to employee welfare and crisis intervention.

• Develop policies and Standard Operating Procedures (SOPs) for the Peer Support Program (PSP).

• Oversee and supervise peer support group members and their activities.

• Plan and prepare budgets for fiscal submission, ensuring that funds are utilized efficiently and remain within forecasted amounts.

In the event of a Civil Disaster, Emergency, or Crisis

• He/she is required to take on the following roles and responsibilities:

• Oversee the operation of the peer support crisis team during activation.

• Collaborate with Emergency Operations.

• Schedule group crisis interventions as needed, such as debriefings or Critical Incident Stress Debriefing (CISD).

• Provide emotional support to crisis team members.

• Arrange for operational and psychological debriefings for activated crisis team members after the situation has stabilized.

EDUCATION, TRAINING AND EXPERIENCE

• Degree in counselling, psychology or Social Work preferred.

• Experience with a large-sized company and/or health related company will be an advantage.

• Good communication and interpersonal skills.