Outlet Operations Leader: Service, Profit, & Growth

TIPSY BIRD PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore seeks a candidate for a role responsible for revenue management, guest relations, and daily operational oversight. The position involves ensuring high standards of service, compliance with health regulations, and detailed inventory management. The ideal candidate will monitor staff performance, conduct interviews for new hires, and actively participate in initiatives aimed at improving service quality. This role is vital for maintaining the overall efficiency and quality of operations.

Responsibilities

• Achieve revenue targets and ensure profitability for each outlet.
• Promote positive guest relations at all times, maintaining a high standard of service.
• Oversee daily operations, including opening, running, and closing procedures.
• Ensure dining areas comply with health regulations and are clean, functional, and visually appealing.
• Adhere to Food & Beverage Safety and Hygiene policies and procedures.
• Maintain menu boards and beverage lists; ensure specified quantities of menus are available.
• Assist with expediting problem payments and ensure all cashiering procedures comply with accounting standards.
• Monitor staff performance across all service phases and job functions; provide coaching as needed.
• Conduct daily briefings and keep the Restaurant Operations Manager/General Manager informed on relevant updates.
• Ensure accurate and consistent inventory management for food, beverages, and supplies.
• Establish par levels for supplies, liquor, beer, wine, and equipment; prepare requisitions to meet anticipated business needs.
• Conduct interviews for potential Front of House hires as required.
• Analyse information, evaluate results, and implement solutions to operational challenges.
• Actively participate in initiatives to improve service quality and operational efficiency.
• Maintain and enhance staff training systems to ensure employees have the skills and framework to perform effectively.

Job description

A leading hospitality company in Singapore seeks a candidate for a role responsible for revenue management, guest relations, and daily operational oversight. The position involves ensuring high standards of service, compliance with health regulations, and detailed inventory management. The ideal candidate will monitor staff performance, conduct interviews for new hires, and actively participate in initiatives aimed at improving service quality. This role is vital for maintaining the overall efficiency and quality of operations.