Outlet Operations Lead - Guest Experience & Profitability

RUMEL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

• Led a team of outlet crew in achieving sales targets and overall performance of outlets
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Assist inspectors of relevant authorities/ agencies such as SFA and SCDF during outlet inspection and follow-up actions.
• Able to handle daily sales settlement.
• Responsible for the financial and operational performance of the Outlet.
• Conduct regular checks on the hygiene, service standards and quality of products.
• Check manpower for each shift, paying particular attention to slow periods and peak periods.
• Record of staff attendance, absence, PH, annual leave, etc.
• Ensure that the brand values and standards are delivered, and profitability achieved.
• Delivering superior guest services and ensuring absolute customer satisfaction.