Outlet Manager

WaaCow; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A contemporary Japanese restaurant in Singapore is seeking a passionate Outlet Manager to lead their service team. This vital role involves inspiring and equipping staff to deliver outstanding guest experiences while managing day-to-day operations. Responsibilities include team leadership, guest interaction, upselling, and maintaining cleanliness. The successful candidate will enjoy a competitive salary, performance bonuses, and ample growth opportunities within the dynamic F&B and hospitality industry.

Benefits

Competitive salary with performance bonuses

Annual leave and Birthday leave

Family care leave

Medical and insurance coverage

Growth opportunities in F&B

Qualifications

• Passionate about delivering exceptional guest experiences.
• Proven leadership and management skills.
• Ability to remain calm under pressure.

Responsibilities

• Lead, inspire, and train the front-of-house team.
• Enhance guest experiences and address issues.
• Upsell food and beverages to drive revenue.
• Ensure smooth front-of-house operations.
• Oversee cleanliness and manage inventory.

Skills

Customer service excellence

Leadership skills

Problem-solving

Effective communication

Education

Experience in hospitality or related field

Job description

Waacow is a contemporary Japanese restaurant serving up mouthwatering donburis, and We’re looking for a passionate, people-centric Outlet Manager to lead our service team and bring our vision to life each day.

As our Outlet Manager, you’re the heartbeat of our front‑of‑house operations. You’ll lead, inspire, and empower our team to create memorable moments for each guest while keeping the vibe fun and engaging. You’ll be a problem‑solver, a motivator, and a host all at once, bringing your own style and flair to every shift.

What You’ll Be Doing:

• Lead the Team: Inspire, coach, and train staff; schedule shifts as needed.
• Enhance Guest Experience: Go above & beyond to make each guest feel valued and address any issues promptly.
• Upsell & Drive Revenue: Spot opportunities to recommend specials, promotions, and popular items to boost sales.
• Streamline Operations: Ensure smooth front‑of‑house operations, from seating to table turnover to feedback management.
• Maintain Cleanliness: Oversee cleanliness of dining areas, dishware, and equipment.
• Inventory & Miscellaneous Duties: Manage stock, handle daily sales and invoices, and assist with other tasks as needed.

What We’re Looking For:

• Service Star: For creating unforgettable guest experiences.
• Natural Leader: Who can inspire & manage a team effectively.
• Outgoing Personality: With top‑notch communication skills.
• Problem Solver: Who can stay calm & efficient during peak hours.
• F&B Enthusiast: With experience in hospitality/related field.

Why Join Us?

• Be a part of a dynamic and growing company, voted a Burpple Hot 100 winner and the best beef bowl in Singapore!
• Competitive salary with performance bonuses!
• Annual leave, Birthday leave, Family care leave.
• Medical & insurance coverage.
• Great growth opportunities in the F&B & hospitality.

Apply now to join Waa Cow!