Order Execution Coordinator

Grundfos; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global supplier is seeking an Order Execution Coordinator in Singapore. You'll be responsible for order execution of spare parts, enhancing customer satisfaction while managing logistics. The role requires a diploma or bachelor's degree in supply chain/logistics and 0-2 years of experience. Assist customers, handle issues, and ensure efficient operations in a collaborative setting. Join a dynamic team committed to continuous improvement in supply chain processes.

Qualifications

• 0-2 years of experience in supply planning or distribution operations.
• Able to execute defined order execution/customer service processes.
• Knowledge of courier express, and LTL transportation business.

Responsibilities

• Handle CIC tickets and ensure timely resolution to meet customer service standards.
• Assist customers with order progression and supply chain issues.
• Facilitate collaboration with logistics teams and forwarders.

Skills

Communication skills in English

Computer literacy (Microsoft applications)

Knowledge of stock planning

Education

Diploma/Bachelor’s degree in supply chain or logistics

Tools

SAP or equivalent ERP

Job description

Would you like to be part of a passionate team? Would you like to work in Planning & Order Execution department? Then we have an interesting position in Grundfos in Singapore. this is your chance to join us as a n Order Execution Coordinator!

This role is primarily responsible for order execution of spare parts in the Asia Pacific & China region, ensuring a robust and efficient after-sales supply chain supporting distribution and handling of customer orders with focus on delivering as requested from customers in that region. This role will be working out of Grundfos office in Singapore and will be a part of a global team covering planning and order execution of spare parts in our distribution canters (GSI1, GPC3, GDS, SUS1) within Service & Solutions.

Your main responsibilities

• Responsible for CIC tickets handling submitted by various stakeholders and ensuring timely resolution or escalation to meet customer service standards.
• Assist customers with order progression and supply chain issues to maintain customer satisfaction.
• Facilitate close collaboration and problem solving with CSSC, Global Logistics (GLOG) and forwarders in Asia Pacific/China – and globally.
• Manage the inbound process, resolve issues, and follow up with suppliers.
• Analyse key performance indicators relating to order execution and identify root causes of failures – escalate when necessary.
• Participate in developing our supply chain through continuous improvements in collaboration within the DC team or with other Grundfos stakeholders.
• Participate in meetings within own team or stakeholders, and ad hoc tasks as defined by your line manager and/or functional teams.

Your background

• Diploma/Bachelor’s degree, preferably in supply chain or logistics.
• 0-2 years of experience in supply planning or distribution operations.
• Knowledge of stock planning and/or supply chain operations is a plus.
• Able to participate in & execute defined order execution/customer service processes.
• Knowledge of SAP or equivalent ERP, from an order execution perspective is a plus.
• Previous experience of working for/with a 3PL is a plus.
• Knowledge of the courier express, and LTL transportation business would be useful.
• Highly developed communication skills in English.
• Strong computer literacy (Microsoft applications.

We look forward to hearing from you