Operations & Vendor Support Specialist

TRUELOG PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A global IT asset management firm in Singapore seeks an Operations and Vendor Support Specialist. The role involves processing ITAM orders and coordinating with clients and logistics partners across multiple regions. Candidates should have strong organisational skills and proficiency in Excel, ensuring accurate documentation. This position offers exposure to global operations and the opportunity for growth within the firm.

Benefits

Exposure to global ITAM operations

Opportunity to work closely with international vendors

Structured workflows and supportive environment

Qualifications

• Strong organisational skills and a preference for structured documentation.
• High attention to detail with accuracy in data handling.
• Proficiency in Excel (sorting, filtering, formatting, basic formulas).

Responsibilities

• Receive and review outbound, return and internal transfer orders.
• Assist in identifying and sourcing potential vendors for new countries.
• Follow up on each order until completion, ensuring clear documentation.

Skills

Strong organisational skills

Attention to detail

Proficiency in Excel

Clear written communication

Ability to coordinate across time zones

Experience in operations or logistics

Job description

Job Title: Operations and VendorSupport Specialist (Global ITAM)

About the Role

We are looking for a highly organised and detail-orientedindividual to join our Global IT Asset Management (ITAM) team. This rolefocuses primarily on processing ITAM orders across multiple countries andensuring clear, timely coordination between clients, warehouse partners andlogistics vendors.
The role also provides structured support during vendor onboarding as thecompany expands into new regions.

If you enjoy structured work, accurate documentation andkeeping operations running smoothly, this position will be a strong fit.

Key Responsibilities

1. Order Processing and Coordination

• Receiveand review outbound, return and internal transfer orders from clients.
• Verifyorder details such as serial numbers, device information, addresses andcontact details.
• Prepareand upload accurate Excel import templates into the ITAM system.
• Communicateorder instructions to warehouse partners and logistics providers throughTeams, email or the system.
• Activelyfollow up on each order until completion, ensuring every step is clearlydocumented.
• Collecttracking numbers, delivery confirmations or proof of return.
• Escalatedelays or exceptions to internal teams when required.
• Maintainorganised records of all order communications and statuses.

2. Vendor Onboarding Support

• Assistin identifying and sourcing potential vendors for new countries.
• Conductinitial outreach to gather rate cards, capability details and servicecoverage.
• Preparestructured comparison sheets to support internal decision-making.
• Arrangeintroductory calls between vendors and internal stakeholders.
• Followup with vendors on missing information or documents.
• Organisevendor proposals and materials in a clean, accessible structure.

Requirements

• Strongorganisational skills and a preference for structured documentation.
• Highattention to detail with accuracy in data handling.
• Proficiencyin Excel (sorting, filtering, formatting, basic formulas).
• Clearand professional written communication skills.
• Comfortablecommunicating via Teams, email and internal systems.
• Ableto coordinate across time zones and manage multiple orders simultaneously.
• Experiencein operations, logistics coordination or administrative support is anadvantage.
• Self-driven,dependable and able to follow through on tasks independently.

What We Offer

• Exposureto global ITAM operations across multiple regions.
• Opportunityto work closely with clients, warehouse partners and internationalvendors.
• Structuredworkflows and a supportive operational environment.
• Growthpotential within operations or vendor management pathways.