Operations Support Executive, EUC

TECHNOPALS CONSULTANTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consultancy firm in Singapore is looking for candidates to oversee the construction and management of client platforms. You will be responsible for troubleshooting, incident management, and ensuring service levels meet requirements. The ideal candidate should have strong project management skills and the ability to provide technical advice. We're seeking individuals who can establish best practices for consistent operations across teams.

Qualifications

• Experience in platform management and operations.
• Ability to perform troubleshooting and incident resolution.
• Knowledge of service level agreements and reporting.

Responsibilities

• Responsible for construction, testing, and management of platforms.
• Perform troubleshooting for platform-related issues.
• Monitor service levels and document system configurations.

Skills

Troubleshooting

Incident management

Service level monitoring

Project management

Technical advisory

Job description

• Job Description
• Responsible for the construction, testing,installation, operations & facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose & implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.