Operations Support

Tap Growth ai; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic analytics firm in Singapore is seeking an Operations Support Specialist to ensure platform stability and deliver exceptional end-user assistance. The ideal candidate will have strong troubleshooting skills and experience in providing operational support for data-intensive analytics platforms. You will monitor infrastructure components, manage application support, and collaborate with engineering teams for improvements. Familiarity with cloud environments and incident management tools is essential for this role.

Qualifications

• Strong experience in operations support for analytics platforms.
• Knowledge of servers, databases, and cloud environments (Azure/AWS/GCP).
• Familiarity with SQL and ETL tools.

Responsibilities

• Provide day-to-day operational support for a data-intensive analytics platform.
• Monitor and maintain infrastructure components for high availability.
• Deliver end-user support and resolve queries promptly.

Skills

Operations support for analytics platforms

Troubleshooting skills

Communication skills

Tools

ServiceNow

Jira

Azure

AWS

GCP

SQL

ETL tools

Big data frameworks

Job description

We're Hiring: Operations Support!

Role Overview

We are looking for an Operations Support Specialist to provide day-to-day operational and infrastructure support for a data-intensive analytics platform. This role involves ensuring platform stability, managing application production support, and delivering exceptional end-user assistance. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and experience in supporting complex data environments.

Key Responsibilities

• Provide day-to-day operational support for a large-scale, data-intensive analytics platform.
• Monitor and maintain infrastructure components, ensuring high availability and performance.
• Handle application production support, including incident management, root cause analysis, and resolution.
• Deliver end-user support, addressing queries and issues promptly and effectively.
• Collaborate with development and engineering teams to implement fixes and enhancements.
• Maintain and update operational documentation, including SOPs and troubleshooting guides.
• Participate in platform upgrades, patching, and performance tuning activities.
• Ensure compliance with security and governance standards.

Required Skills & Experience

• Strong experience in operations support for analytics platforms or enterprise applications.
• Knowledge of infrastructure components (servers, databases, networking) and cloud environments (Azure/AWS/GCP preferred).
• Familiarity with data platforms and related technologies (SQL, ETL tools, big data frameworks).
• Hands‑on experience with incident management tools (ServiceNow, Jira, etc.).
• Excellent troubleshooting and problem‑solving skills.
• Ability to work in a 24x7 support environment (rotational shifts if required).
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience with monitoring tools (Splunk, Grafana, Prometheus).
• Basic scripting skills (PowerShell, Python, or Bash).
• Exposure to DevOps practices and CI/CD pipelines.