Operations Manager (Risk & Resilience)

Private Advertiser; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An educational organization in Singapore is seeking an Operations Manager – Risk, Resilience & Workplace Safety to oversee risk management, compliance, and safety initiatives. The role requires coordinating with various stakeholders to ensure a safe environment for children and staff. Candidates should have at least 7 years of experience in risk management and related fields. Strong leadership and organizational skills are essential. This position aims to enhance operational resilience while maintaining compliance with relevant regulations.

Qualifications

• Minimum 7 years of experience in risk management, workplace safety, and compliance.
• Proven track record in strategic planning and safeguarding leadership.
• Strong knowledge of PDPA, WSH regulations, and early childhood education standards.

Responsibilities

• Drive risk management, business continuity, and workplace safety initiatives.
• Coordinate with Facilities department for maintenance and compliance.
• Lead the Risk & Resilience Strategy aligned with organizational goals.
• Advise senior leadership on emerging risks and resilience priorities.
• Serve as the risk governance lead ensuring robust frameworks.

Skills

Risk management

Workplace safety

Crisis management

Project management

Organisational skills

Education

Bachelor’s degree in Risk Management, Occupational Safety & Health, Business Administration, or related field

Job description

Job summary

The Operations Manager – Risk, Resilience & Workplace Safety is a strategic leadership role responsible for safeguarding the organisation’s people, assets, and reputation. This position drives risk management, business continuity, workplace safety, and compliance initiatives across all schools and headquarters, ensuring a safe and resilient environment for children, staff, and stakeholders in the early childhood education sector.

Job responsibilities

• Collaborate with school leaders and relevant stakeholders to coordinate non-routine incidents and matters, ensuring timely resolution with minimal disruption.
• Work closely with Facilities (or Facilities Management) department to coordinate maintenance, physical improvements, and upkeep of the school infrastructure — ensuring all facilities meet safety, compliance, and quality standards.
• Develop and lead the Risk & Resilience Strategy aligned with organisational goals and regulatory requirements.
• Advise senior leadership on emerging risks, resilience priorities, and safeguarding measures.
• Serve as the risk governance lead, ensuring robust frameworks and reporting to the Board/Executive Committee.
• Establish and maintain a comprehensive Risk Management Framework for HQ and centres.
• Ensure compliance with licensing standards, and sector specific regulations.
• Oversee audits and risk assessments, providing actionable insights for continuous improvement.
• Design and implement HQ and School level Business Continuity Plans (BCP).
• Lead crisis response teams during emergencies, ensuring swift recovery and minimal disruption.
• Conduct regular BCP drills and resilience training for school leaders and staff.
• Champion safeguarding policies to protect children and staff from harm.
• Collaborate with school leadership to embed safety culture and incident reporting protocols.
• Oversee investigations and implement corrective actions for safety-related incidents.
• Act as the primary liaison with regulators, auditors, and external partners on risk and compliance matters.
• Deliver training and workshops on risk awareness, safeguarding, and data protection.
• Mentor school leaders to strengthen operational resilience and risk ownership.
• Develop and enforce WSH policies and procedures across all schools and HQ.
• Conduct regular safety audits, hazard assessments, and emergency preparedness drills.
• Drive a culture of safety through training, awareness programs, and proactive risk mitigation.
• Investigate workplace incidents and implement corrective actions to prevent recurrence.
• Responsible for all PDPA matters across the organisation.
• Lead and manage the PDPA Committee, ensuring compliance and continuous improvement.
• Oversee data protection audits, breach response, and staff training on data privacy.
• Take on any other duties related to operations as directed by senior management, given the dynamic nature of school operations.

Job requirements

• Bachelor’s degree in Risk Management, Occupational Safety & Health, Business Administration, or related field.
• Minimum 7 years of experience in risk management, workplace safety, and compliance, preferably in education or childcare sectors.
• Proven track record in strategic planning, crisis management, and safeguarding leadership.
• Strong knowledge of PDPA, WSH regulations, and early childhood education standards.
• Strong organisational, coordination, and project-management skills.