Operations Manager: People, Safety & Quality

GG KTV NITECLUB; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading entertainment venue in Singapore is seeking a Department Manager to lead and manage operations, ensuring compliance with safety and legal standards. You will be responsible for directing staff performance, developing policies, and maintaining high service standards. The successful candidate will have a track record in staff recruitment, training, and performance management, along with a strong focus on continuous improvement and team collaboration. This role is vital for operational excellence and employee growth.

Responsibilities

• Manage staff by recruiting, selecting, orienting, and training employees to build a competent and motivated team.
• Communicate clear job expectations and monitor employee performance to achieve department objectives.
• Coach, counsel, and discipline employees to maintain high standards of conduct and productivity.
• Develop and enforce systems, policies, procedures, and productivity standards to optimize department efficiency.
• Define department objectives, analyze trends and options, select strategic actions, and evaluate outcomes to support continuous improvement.
• Ensure a safe, secure, and legally compliant work environment by implementing relevant safety and legal protocols.
• Analyze and resolve quality and customer service issues to maintain high service standards and recommend system improvements.
• Foster personal growth opportunities for employees to enhance skills and career development.
• Collaborate with team members to achieve related results and contribute to overall team success.

Job description

A leading entertainment venue in Singapore is seeking a Department Manager to lead and manage operations, ensuring compliance with safety and legal standards. You will be responsible for directing staff performance, developing policies, and maintaining high service standards. The successful candidate will have a track record in staff recruitment, training, and performance management, along with a strong focus on continuous improvement and team collaboration. This role is vital for operational excellence and employee growth.