Operations Manager, OneCare Support

Singtel Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an Operations Manager (OneCare) to oversee operations, manage teams, and improve services. The ideal candidate will have a Bachelor's degree, experience with Windows systems, and strong problem-solving skills. Join us to make extraordinary things happen and embody our values of Adventure, Excellence, Integrity, Ownership, and Unity.

Qualifications

• Proficient in ITIL IT Service management and NMIS.
• Experience in infrastructure projects.

Responsibilities

• Interface with SM on all Ops matters.
• Oversee a team of Ops Leads on escalations.
• Ensure engineers are skilled through training.

Skills

Problem-solving skills

Communication abilities

Team player

Positive attitude

Education

Bachelor's degree or higher in relevant field

Tools

Windows-based systems

IT Service Management

Monitoring tools

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for an Operations Manger (OneCare) to be part of our diverse team of talent here at NCS!

Overview

As a Operations Manger (OneCare) you will represent OneCare Support shared services covering system and cyber operation for all OneCare Maintenance support business

Responsibilities

• Interface with SM on all Ops matters.
• Helping the Ops Director to oversee a team of Ops Leads on system related escalation and matters pertaining to Corrective Maintenance and Preventive Maintenance. Rooster rotation and interface with SMs on escalation
• Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
• Take Lead in working with various divisions on operation improvement and analysis to better support.
• Key contributor for continuous operation improvement for OneCare Support .
• Laise with Sales Specialist on deals, and downstream vendors like Cisco, Checkpoint etc.
• Involves in Tender financial assessment and technical compliance with the Presales

Qualifications

• Bachelor's degree or higher in relevant field.
• Experience in Windows-based systems and infrastructure projects
• Proficiency in ITIL IT Service management and Network Management Information Systems (NMIS)
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities
• Team player and has a positive attitude

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.