Operations Manager

PlayMade by 丸作; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading F&B establishment in Singapore is seeking a skilled Operations Manager to oversee daily store operations and ensure high-quality service across all outlets. The ideal candidate will have a Bachelor’s Degree or Diploma and at least 3 years of multi-store management experience in the F&B industry. This role requires fluency in English and Mandarin, strong leadership skills, and effective decision-making capabilities. You will lead efforts in operational efficiency and manage logistics while collaborating with cross-functional teams to drive success.

Qualifications

• Minimum 3 years of multi-store management experience in the F&B industry.
• Strong knowledge of operational procedures and best practices in F&B.
• Effective at managing and motivating teams.

Responsibilities

• Oversee and manage daily store operations to ensure efficiency.
• Monitor quality of service and customer experience.
• Collaborate with Marketing to execute successful promotions.
• Conduct regular outlet visits and audits for compliance.
• Manage logistics and oversee daily operational planning.

Skills

Fluent in English

Fluent in Mandarin

Problem-solving skills

Decision-making skills

Leadership skills

Customer-centric mindset

Project management skills

Education

Bachelor’s Degree or Diploma in Business Management, Hospitality, or a related field

Tools

Google applications

Job description

Responsibilities

• Oversee and manage all aspects of daily store operations to ensure efficiency and smooth running.
• Monitor and maintain consistent quality of service, production standards, and customer experience across all outlets.
• Ensure full compliance with Standard Operating Procedures (SOPs) and company policies at all outlets.
• Continuously review and improve SOPs, serving as the key owner of the operations manual/guide.
• Collaborate with Marketing and cross-functional teams to plan and execute successful programs and promotions.
• Develop and implement new strategies to enhance operational efficiency, optimize productivity, and reduce costs.
• Lead manpower planning and scheduling to ensure adequate staffing across all outlets.
• Make key decisions regarding recruitment, performance assessments, employee discipline, rewards, and terminations.
• Conduct regular outlet visits and audits to ensure operational consistency, compliance, and service quality.
• Maintain open communication with outlet staff through regular updates, meetings, and feedback sessions.
• Organize and lead regular operations and store meetings to align on goals and address operational challenges.
• Manage company logistics and oversee daily operational planning.
• Oversee store setups, renovation works, and reinstatements, acting as the primary liaison with landlords, contractors, and stakeholders.
• Ensure outlets are well-maintained, including managing service and maintenance of equipment, IT systems, facilities, and fire safety equipment.
• Lead major renovation projects and facelifts in collaboration with the project team.
• Conduct routine checks and inspections of outlets, facilities, and equipment to ensure safety and functionality.
• Manage special projects as assigned by senior management.
• Maintain a comprehensive overview of all outlets, monitoring business performance, staffing matters, compliance issues, and lease agreements.
• Conduct co-audits with the Service Quality team to uphold service standards, hygiene, and product quality.
• Oversee weekly stock ordering, inventory management, and overseas purchase requisitions.
• Prepare reports and conduct outlet performance reviews, presenting findings and improvement plans to senior management.

Requirements

• Bachelor’s Degree or Diploma in Business Management, Hospitality, or a related field.
• Fluent in English and Mandarin (to liaise with Mandarin-speaking stakeholders).
• Minimum 3 years of multi-store management experience in the F&B industry.
• Strong knowledge of operational procedures and best practices in F&B.
• Proficient in Google applications and basic computer literacy.
• Action-oriented, committed, and reliable with strong problem-solving skills.
• Effective decision-making and leadership skills, with the ability to manage and motivate teams.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Strong project management skills, especially in renovations and store setups.