Operations Manager

XIAOHONG PROPERTY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A property management company in Singapore is seeking an experienced Operations Manager to oversee daily operations of shopping malls. The ideal candidate will have substantial experience in mall management and leadership. This role includes developing operational policies, managing budgets, ensuring compliance, and fostering tenant relationships.

Qualifications

• At least 10 years in a leadership role.
• At least 5 years of experience in mall management or related field.
• Experience in property management or facility management in a retail environment is advantageous.

Responsibilities

• Provide leadership to the mall management team.
• Develop and implement operational policies and procedures.
• Monitor and control operating expenses and budgets.
• Prepare periodic mall performance reports.
• Coordinate with Marketing for mall promotions and events.

Skills

Leadership

People management

Interpersonal skills

Problem-solving

Education

Degree in Engineering (Electrical or Mechanical)

Degree in Building or Facilities Management

Job description

The Operations Manager will oversee the daily operations of our shopping malls and offices. The ideal candidate should have a strong background in mall management and a proven track record of success in leading and managing a team.

Responsibilities

• Provide leadership and direction to the mall management team, ensuring the smooth functioning of all operations
• Develop and implement operational policies and procedures to ensure the efficient and effective management of the malls
• Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures
• Prepare periodic mall performance report for the Management
• Coordinate operation programs, asset improvement work, tenants and operational support for the mall
• Coordinate and work with the Marketing colleagues to execute the mall’s promotion and events
• Involve in building improvement / A&A / Fitting out / defect rectification works
• Monitor and manage the performance of contracts for compliance to the agreed service levels
• Plan and implement preventive maintenance works
• Attending site inspections, supervising and liaising with contractors on maintenance and renovation works in the mall
• Ensure the safety and security of the malls and implement emergency response protocols as needed
• Coordinate with tenants in reinstatement/renovation works and ensure they comply with specifications and building regulations
• Attend to tenants’ feedbacks and liaise with tenants to maintain good tenant-landlord relationship
• Perform other tasks assigned by immediate supervisor/management

Requirements

• Degree in Engineering (Electrical or Mechanical), Building, Facilities Management, or equivalent
• At least 10 years in a leadership role
• At least 5 years of experience in mall management or related field
• Experience in property management or facility management in shopping mall or retail environment will be an added advantage
• Exhibit strong leadership, people management and interpersonal skills
• Able to work within tight timelines, and is resourceful and systematic in resolving problems