Operations Manager

IPAYMY TECHNOLOGIES PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A fintech company in Singapore seeks an Operations Manager to oversee payment operations and ensure effective vendor management. The ideal candidate will have 2–5 years of relevant experience, a strong understanding of transaction flows, and the ability to drive process improvements. The position offers a hybrid work environment, making it essential for the candidate to excel in a fast-paced setting.

Benefits

Impact on operations

Collaborative team

Opportunities for growth

Qualifications

• 2–5 years in fintech, banking, or payments operations.
• Deep understanding of card payments, transfers, and transaction flow.
• Proactive problem solver with a bias for action.

Responsibilities

• Manage and monitor daily customer payouts across multiple countries.
• Oversee reconciliation and ensure timely issue resolution.
• Drive process automation and workflow improvements.

Skills

Attention to detail

Problem solving

Communication

Tools

SQL

Airtable

Job description

Operations Manager

Location: Singapore | Hybrid

Company: ipaymy Technologies Pte Ltd

About ipaymy

At ipaymy, we make it easy for businesses and individuals to pay virtually anyone using their credit card - even when cards aren’t accepted. Whether it’s paying suppliers, rent, or taxes, our platform helps unlock cash flow and turn payments into a strategic advantage. We’re a fast-growing fintech backed by an incredible team with one thing in mind: making payments work smarter.

The Role

We’re looking for a sharp and driven Operations Manager to power the core engine of our business operations. Reporting to the VP of Operations, you’ll manage critical day-to-day execution across payment flows, reporting, vendor management, compliance support, and internal processes.

This is a hands-on, high-impact role where you’ll work closely with internal teams and external partners from product, finance, and support to banks and payment providers. You’ll be responsible for keeping things running smoothly while actively shaping scalable, secure, and efficient operations as we grow into new markets.

What You’ll Do

Payment Operations

● Manage and monitor daily customer payouts across multiple countries and corridors generated by our customers in Singapore, Malaysia, Hong Kong and Australia.

● Oversee reconciliation, investigate exceptions, and ensure timely issue resolution.

● Support the setup and integration of new payment partners and platforms.

● Drive process automation and workflow improvements to reduce manual tasks.

● Maintain and enhance internal SOPs and documentation.

Customer Experience & Data Analysis

● Partner with Customer Experience and Product teams to resolve escalated payment or operational issues.

● Conduct data analysis and generate monthly financial and regulatory reports.

● Deliver insights that inform business decisions and improve user experience.

Vendor & Partner Management

● Be the operational point of contact for banks, payment providers, and card schemes.

● Resolve partner-side issues and ensure SLA commitments are consistently met.

● Nurture strong relationships with acquirers, banks, card networks, and payment partners.

Team & Culture

● Champion a high-performing, detail-driven, and collaborative ops culture.

● Ensure alignment with ipaymy’s strategic goals and contribute to cross-functional projects.

What We’re Looking For

● 2–5 years in fintech, banking, or payments operations, ideally in a fast-paced environment.

● Deep understanding of card payments, transfers, reconciliation, and end-to-end transaction flow.

● Meticulous attention to detail with strong ownership mindset.

● Proactive problem solver with a bias for action.

● Comfortable navigating between execution and strategy.

● Bonus: SQL, Airtable, or workflow automation exposure.

Why Join ipaymy?

● Make Real Impact – Be at the core of our platform, where your work directly shapes the direction and operations scale.

● Learn & Grow – Collaborate with a high-performing fintech team and deepen your expertise across payments, product, compliance, and beyond.

● Innovative Culture – We value ideas, not hierarchy. If there’s a better way to do something, we want to hear it

Ready to help shape the future of payments?

Apply now at www.ipaymy.com or reach us at [e-mail].