Operations Manager

IMMORTALS PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A health and wellness organization based in Singapore is seeking a highly organised Operations Manager. The role includes overseeing the daily operations across food, fitness, and wellness offerings, ensuring smooth execution and high customer satisfaction. Ideal candidates should have proven experience in operations management, strong organisational skills, and a passion for community-driven wellness. Additionally, the position offers opportunities for career growth within a unique wellness ecosystem.

Benefits

Career growth within a growing health platform

Staff benefits across food, fitness, and wellness offerings

Meaningful, impact-driven work in an inclusive environment

Qualifications

• Proven experience in operations management, preferably in fitness, wellness, or hospitality.
• Strong organisational and execution skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Oversee daily operations across food services and fitness ecosystem.
• Ensure smooth execution of programmes and partner initiatives.
• Support and manage on-ground operational staff and vendors.

Skills

Organisational skills

Problem-solving skills

Communication

Multitasking

Job description

AMGD and The Gym Pod are looking for a highly organised, proactive Operations Manager to oversee the day-to-day operations across our integrated health, fitness, and wellness ecosystem.

This role is responsible for ensuring smooth coordination between food, fitness, and wellness touchpoints — delivering operational excellence, a seamless customer experience, and strong alignment with both brands’ missions around accessibility, inclusivity, and healthy living.

Key Responsibilities

• Ecosystem Operations
  • Oversee daily operations across AMGD food services and The Gym Pod fitness ecosystem
  • Ensure smooth execution of programmes, activations, and partner initiatives
  • Coordinate schedules, workflows, and resources across teams and sites
  • Develop, implement, and continuously improve SOPs
• Team & Partner Management
  • Support and manage on-ground operational staff and vendors
  • Act as a key liaison between AMGD, The Gym Pod, and ecosystem partners
  • Ensure teams are aligned on service standards, processes, and brand values
  • Support onboarding and operational training
• Customer Experience & Service Excellence
  • Ensure a seamless end-to-end customer journey across food, fitness, and wellness touchpoints
  • Handle operational issues, feedback, and escalations professionally
  • Identify opportunities to enhance member and customer experience
• Facilities, Inventory & Compliance
  • Oversee facilities readiness, equipment, and inventory management
  • Ensure compliance with safety, hygiene, and regulatory requirements
  • Support cost control and operational efficiency initiatives
• Reporting & Growth Support
  • Track operational performance and prepare internal reports
  • Identify gaps, risks, and opportunities for improvement
  • Support new launches, pilots, and ecosystem expansion initiatives
• Inclusivity & Brand Ambassadorship
  • Champion inclusivity across all operations at Enabling Village and partner sites
  • Ensure services are accessible, respectful, and welcoming to all abilities
  • Act as a positive ambassador for both AMGD and The Gym Pod brands

Requirements

• Proven experience in operations management (fitness, wellness, F&B, hospitality, or lifestyle sectors preferred)
• Strong organisational, execution, and problem‑solving skills
• Excellent communication and stakeholder management abilities
• Able to multitask in a fast‑paced, cross‑functional environment
• Willing to work weekends or public holidays when required
• Passion for health, fitness, wellness, and community‑driven impact

What We Offer

• Opportunity to work across a unique AMGD × The Gym Pod wellness ecosystem
• Meaningful, impact‑driven work in an inclusive environment
• Career growth within a growing health & wellness platform
• Staff benefits across food, fitness, and wellness offerings