Operations Executive – Tours & Logistics (Singapore)

Flight Centre Careers; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading travel company in Singapore seeks an Operations Executive to ensure excellence in operations and customer satisfaction. The role involves booking tours accurately, maintaining supplier relationships, and collaborating with various teams for improved service quality. The ideal candidate should possess a degree in tourism or hospitality, experience in the travel sector, and strong organizational and communication skills. This is a full-time position offering an opportunity to work in a diverse and inclusive environment.

Qualifications

• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• Understanding and belief in Responsible Tourism is desirable.

Responsibilities

• Book and operate tours with accuracy within budget.
• Follow operational processes and procedures consistently.
• Maintain strong relationships with suppliers.
• Cooperate with various teams for seamless operations.
• Solve on-ground situations with initiative.
• Enhance customer satisfaction and Net Promoter Score.

Skills

Organizational skills

Communication skills

Problem-solving

Customer-oriented mindset

Education

Bachelor Degree in tourism and hospitality

Job description

A leading travel company in Singapore seeks an Operations Executive to ensure excellence in operations and customer satisfaction. The role involves booking tours accurately, maintaining supplier relationships, and collaborating with various teams for improved service quality. The ideal candidate should possess a degree in tourism or hospitality, experience in the travel sector, and strong organizational and communication skills. This is a full-time position offering an opportunity to work in a diverse and inclusive environment.