Operations Executive (Overland Products & Operations)

WTS TRAVEL & TOURS PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A travel service provider in Singapore is seeking an Operations Executive to oversee daily operations for the Overland team. This role involves managing travel arrangements, liaising with suppliers, ensuring regulatory compliance, and providing exceptional customer service. The ideal candidate will have strong organizational skills, effective communication abilities, and a knack for market analysis. This position offers opportunities for policy development and operational enhancements while addressing stakeholder needs promptly.

Qualifications

• Strong organizational skills for managing travel arrangements.
• Excellent communication skills to liaise with suppliers and customers.
• Ability to analyze market trends for operational improvements.

Responsibilities

• Manage travel arrangements for the sales team.
• Negotiate with travel suppliers for optimal service delivery.
• Ensure compliance with relevant travel regulations.
• Provide exceptional customer service and resolve complaints.
• Monitor travel trends and market conditions.

Skills

Excellent customer service skills

Strong negotiation skills

Ability to manage travel arrangements

Knowledge of travel regulations

Job description

Overview

As an Operations Executive, you will be instrumental in handling the daily operations of our Overland team. Your primary responsibility will be to ensure the seamless execution of all travel-related services in alignment with company standards, thereby enhancing the overall customer experience.

Responsibilities

• Travel Arrangements Management: Efficiently book and manage travel arrangements for the sales team, including transportation, accommodations, car rentals, and other related services. A comprehensive understanding of various travel products is essential to effectively match offerings with booking requirements.
• Supplier Liaison: Establish and nurture strong relationships with travel suppliers and vendors, negotiating favourable terms to secure the best deals and ensure optimal service delivery.
• Regulatory Compliance: Ensure adherence to all relevant travel regulations and laws, including health and safety requirements. Stay updated on regulatory changes and adjust operations accordingly.
• Customer Service Excellence: Provide exceptional customer service to all stakeholders by promptly addressing their needs and concerns while delivering effective solutions to any arising issues.
• Issue Management: Proactively handle travel-related complaints and issues, identifying root causes and implementing satisfactory resolutions.
• Market Analysis: Monitor and analyse travel trends and market conditions to identify growth opportunities and areas for improvement. Remain informed about industry developments, competitor activities, and market changes.
• Policy Development: Create and implement travel policies and procedures that enhance operational efficiency, ensuring all team members are informed and compliant.
• Ad-hoc Duties: Undertake any other duties as assigned by the company