Operations Executive(Jurong/Logistics Industry)

OAKTREE CONSULTING; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a dedicated Customer Service Manager to oversee daily operations, ensure high levels of customer satisfaction, and collaborate with sales and operations teams. Candidates should possess a diploma or degree, a friendly service-oriented attitude, and at least one year of relevant experience. Proficiency in Microsoft Office and familiarity with WMS is a plus.

Qualifications

• Minimum 1 year of relevant customer service experience.
• Friendly, service-oriented attitude toward customers.
• Good attendance and punctuality.

Responsibilities

• Oversee day-to-day management of customer service.
• Promote excellent customer service and satisfaction.
• Resolve service complaints professionally.

Skills

Customer account management

Service-oriented attitude

Problem-solving abilities

Multitasking

Team player

Microsoft Office proficiency

Education

Higher NITEC or Diploma/Degree

Tools

WMS

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Specific Responsibilities

• Oversee the day-to-day management of all aspects of customer service.
• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.
• Promote excellent customer service and ensure consistent customer satisfaction.
• Manage/Resolve service complaints and provide solutions in a professional manner
• Perform billing tasks, including invoicing and inventory managing.
• Liaise with suppliers and transport partners for smooth flow of goods
• Handle escalations related to stock discrepancies, delays, or damages
• Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.
• Process customer orders, returns and exchanges.
• Identify and facilitate with superior in work process improvement
• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.
• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications/Requirements

• Higher NITEC or Diploma/Degree or its equivalent.
• Good understanding of customer account management.
• Friendly, service-oriented, and customer-focused attitude.
• Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook,Powerpoint)
• A reliable and collaborative team player
• Excellent problem-solving and multitasking abilities.
• Minimum 1 year of relevant customer service experience.
• Familiar with WMS is an added advantage
• Good attendance and punctuality.

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.