Operations Executive

The Style Soirée; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking an individual for a role focused on customer inquiries and satisfaction. The ideal candidate will have strong communication skills and the ability to resolve complaints effectively. A diploma is preferred along with basic Excel skills. The position requires a minimum commitment of one year, with possible weekend work. This role is suitable for Singaporeans or Permanent Residents only. Competitive remuneration will be discussed.

Qualifications

• Strong command of English is required.
• Able to work independently and efficiently.
• Minimum commitment of one year preferred.

Responsibilities

• Respond to all online enquiries with promptness.
• Handle and resolve customer complaints effectively.
• Process exchanges, returns and issue credits.

Skills

Strong communication & interpersonal skills

Customer-oriented

Problem-solving skills

Meticulous

Education

Diploma

Tools

Excel

Job description

We’re looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer’s emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers’ complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer’s exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• Strong command of English
• Basic Excel Skills required
• Able to work independently
• Min education: Diploma preferred
• Minimum commitment of one year
• May be required to work on weekends
• Only Singaporeans or Perm Residents

Kindly send in your resume, expected remuneration & recent photo of yourself [e-mail]

We regret that only shortlisted applicants will be notified