Operations Executive

Evolve Mixed Martial Arts; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading martial arts training academy in Singapore is seeking a customer service representative to engage with both potential and current students. Responsibilities include providing top-notch service, coordinating operational tasks, and maintaining standards for cleanliness and service experience. Ideal candidates will have excellent communication skills and the ability to manage multiple tasks. This role also offers benefits like medical insurance and complimentary training at all locations.

Benefits

Medical Insurance provided

Complimentary training at all Evolve MMA locations

Annual leave of 18 days per year

Qualifications

• Excellent communication skills in both written and verbal forms are essential.
• Strong time management and problem-solving abilities are required.
• Attention to detail is crucial for the role.

Responsibilities

• Represent Evolve MMA's brand and demonstrate knowledge of products.
• Provide excellent customer service to all clients.
• Coordinate operations between departments to ensure smooth running.

Skills

Excellent communication skills

Time management

Problem-solving skills

Attention to detail

Ability to work independently

Ability to work in a team

Job description

About Evolve MMA

Located in Singapore, Evolve MMA offers training in various martial arts disciplines such as Brazilian Jiu-Jitsu, Muay Thai, Boxing, Wrestling, and MMA. Founded by Chatri Sityodtong, he is best known as the founder, Chairman, and CEO of ONE Championship. Apart from ONE Championship, Chatri is also the founder of Evolve MMA in Singapore, one of the premier martial arts training facilities in the world. Boasting a world-class team of instructors, many of whom are former champions in their respective disciplines, the academy is renowned for its high-quality training environment.

Responsibilities

• Represent Evolve MMA's brand and display thorough knowledge of Evolve MMA's products and services when dealing with potential and existing customers
• Provide excellent customer service to potential and existing customers (front line)
• Ensure Evolve MMA Academy's operations run smoothly by coordinating between departments
• Manage the overall standards of cleanliness, service experience, maintenance, class schedules and events of the academy, as well as assist with administrative tasks as required
• Pro-actively work on customer issues assigned via Evolve MMA’s internal systems
• Investigate membership issues, including assistance with finance matters
• Exercise multi-tasking skills when managing multiple systems and applications

Requirements

• Excellent communication skills – written and verbal
• Time management and problem-solving skills
• Attention to detail
• Ability to work independently and within a team
• Able to work retail hours, including weekends and public holidays on a 5-day work-week basis

Perks

• Medical Insurance provided
• Complimentary training at all Evolve MMA locations (spouses included)
• Annual leave of 18 days per year