Operations Executive

PRIMUSTECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider located in Singapore is seeking a skilled professional to oversee platform operations and incident management. Responsibilities include coordinating vendor management, monitoring system health, and ensuring seamless transitions during project handovers. Ideal candidates will have experience in managing operations efficiently and strong communication skills. This position offers opportunities to leverage technology for automation and process improvement.

Qualifications

• Experience in managing platform operations and incident management.
• Ability to coordinate with various teams effectively.
• Proficient in monitoring system performance and health.

Responsibilities

• Oversee platform performance and incident management.
• Monitor system health and performance metrics.
• Manage incident lifecycle and communicate effectively.

Skills

Incident management

Vendor coordination

Data analysis

Operational readiness

Job description

Platform Operations

• Oversees platform performance, incident management, vendor coordination, and cross-functional workflows.
• Aligns operations with product, engineering, and customer success teams.
• Monitors system health, uptime, and performance (APM tools, dashboards, logs, alerts).
• Coordinates production releases to ensure proper deployment, rollback, and version tracking.
• Works with DevOps/Dev to align release schedules with SLAs and change controls.
• Leverage technology to automate workflow or processes to streamline operations, reduce manual effort and improve overall efficiency.
• Tracks change impact and rollback readiness.

Incident Support Management

• Manages incident lifecycle: detection, triage, troubleshooting, RCA, postmortem, and communication.
• Tracks recurring issues and coordinate long-term fixes with dev/SRE.
• Owns the incident management playbook and escalation matrix.
• Respond and manage incident tickets and escalation.

Monitoring & Alerting

• Monitor the platform operation and alerts in the Operation Control Centre.
• Analyses alerts and thresholds for false positives/negatives.
• Monitors incoming and outgoing data streams.
• Detect and resolve issues with missing, incorrect, abnormal or corrupt data.
• Escalate to data engineering, support, and customer success.

Vendor & Partner Management

• Manages third-party tools/services for their payment, subscription, contracts (e.g., cloud hosting, carbon reporting services, EMS and etc).
• Tracks SLAs, support requests, and escalations to partners and vendors.

Documentation & Knowledgebase

• Maintains SOPs, runbooks, escalation guides, and platform operation documentation.

Handover and Transition Management

• Act as the primary liaison between Implementation team and Operations teams during project handover phases.
• Ensure all required documentation, for example, technical specifications, configuration details, onboarding checklists, and support materials etc are complete and properly transferred.
• Validate operational readiness before transition, including system access, monitoring setup, and escalation protocols.
• Coordinate timelines and responsibilities to ensure a seamless transition from project delivery to ongoing support.
• Maintain a standardized handover checklist and continuously improve the transition process based on feedback and lessons learned.

Onboarding

• Assess customer environment, data types, connection and etc.
• Perform configuration and settings to onboard customer into the data platform and relevant partner services.
• Deliver onboarding training to customers, covering platform navigation, key features, workflows, and support and maintenance to ensure confident usage and adoption.
• Conduct customer knowledge assessment (CKA).