Operations Executive

RENTOKIL INITIAL SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading pest control company in Singapore is looking for an Operations Coordinator to manage field technicians' schedules and optimize routes. The ideal candidate should have a diploma in business or logistics and at least 4 years of experience in operations. Proficiency in Office 365 and CRM systems is essential, alongside a detail-oriented approach. Join a team that emphasizes efficiency and excellence.

Qualifications

• Minimum of 4 years of relevant work experience in operations.
• Ability to work with minimal supervision.
• Strong focus on accuracy and detail.

Responsibilities

• Strategically plan optimal routes for field technicians.
• Manage and update field technician data.
• Ensure timely scheduling of new contracts and jobs.
• Collaborate with Operations Manager on technician issues.

Skills

Proficient in Office 365

Detail-oriented

Fluent in spoken and written English

Team player

Knowledge of pest control

Education

Diploma in business, logistics, or a relevant field

Tools

CRM Systems (e.g., Salesforce)

Job description

Key Responsibilities

• Strategically plan optimal routes for field technicians.
• Plan and allocate manpower for all jobs, including future capacity planning.
• Coordinate and maintain open communication with all field technicians.
• Manage and update field technician data, covering attendance, leave, working hours, overtime, and vehicles.
• Participate in new client handovers and onboarding processes from the Sales Team.
• Ensure the timely scheduling of all new contracts and ad hoc jobs.
• Oversee the scheduling and completion of all jobs due in a given month.
• Communicate effectively with field technicians to adjust schedules, optimize time spent on jobs, and enhance productivity.
• Maintain records of revenue generated by each field technician and/or team.
• Identify and implement ways to make schedules and routes mor efficient.
• Collaborate with the Operations Manager to address any field technician complaints or issues related to schedules or routing.
• Provide support to the Operations Manager in Fleet Management and Logistics-related matters.

Requirements

• Proficient in Office 365 (Word, Excel, PowerPoint, SharePoint) and experienced in using CRM Systems, such as Salesforce.
• Meticulous and detail-oriented with a strong focus on accuracy.
• Fluent in spoken and written English.
• Ability to work collaboratively as a team player with minimal supervision.
• Minimum of 4 years of relevant work experience in operations (supervising drivers, technicians, etc.).
• Diploma in business, logistics, or a relevant field.
• Knowledge of pest control and/or facility management is advantageous.

Embark on a rewarding career with us and contribute to the success of our operations. Apply now and become a valuable part of a team that values efficiency, attention to detail, and excellence in every aspect of our work.