Operations Director

SINGAPORE HEYTEA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading dining management company in Singapore seeks an experienced Operations Manager to develop and execute strategies for overseas markets. Responsibilities include managing store performance, leading new market entries, and collaborating with various teams. The ideal candidate has 8+ years in the F&B or retail industry and is proficient in both Mandarin and English.

Qualifications

• Minimum 8 years of F&B or retail industry experience, including 5 years in senior operations management.
• Proven experience in regional or multi-country operations management.
• Proficient in both Mandarin and English for business communication.

Responsibilities

• Develop and execute operational strategies and annual business plans for overseas markets.
• Oversee store operations performance and ensure service and brand standards are met.
• Build operational systems, SOPs, and performance management frameworks for international markets.
• Collaborate with headquarters teams to ensure alignment and efficiency.
• Drive operational excellence and digital transformation initiatives.
• Lead new market entry projects and pre-opening preparations.
• Manage and coach cross-country teams to achieve business objectives.
• Analyze and report operational KPIs and propose improvement plans.

Skills

Leadership

Analytical thinking

Strategic planning

Communication

Cross-cultural management

Job description

Responsibilities

• Develop and execute operational strategies and annual business plans for overseas markets.
• Oversee store operations performance and ensure service and brand standards are met.
• Build operational systems, SOPs, and performance management frameworks for international markets.
• Collaborate with headquarters teams (product, marketing, supply chain, HR) to ensure alignment and efficiency.
• Drive operational excellence, cost efficiency, and digital transformation initiatives.
• Lead new market entry projects and pre-opening preparations for new stores.
• Manage and coach cross-country teams to achieve business objectives and team development.
• Regularly analyze and report operational KPIs, and propose improvement plans to management.

Job Requirements

• Minimum 8 years of F&B or retail industry experience, including 5 years in senior operations management.
• Proven experience in regional or multi-country operations management.
• Strong leadership, analytical thinking, and strategic planning skills.
• Excellent communication and cross-cultural management ability.
• Proficient in both Mandarin and English for business communication.