Operations Assistant (Food Checker)

SATS Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading provider of air cargo handling services seeks an Operations Assistant in Singapore. The role involves preparing and checking inflight meals according to airlines' requirements, maintaining safety and hygiene standards, and coordinating with cabin crew. Ideal candidates should have basic customer service skills, the ability to work in a diverse team, and be physically capable of lifting up to 20 kgs. This position requires rotating shifts and basic proficiency in English.

Qualifications

• Must possess basic frontline customer service skills.
• Capable of working in a multi-cultural team.
• Physical capability to lift items up to 20 kgs.
• Need to read and check food labels in English.
• Basic computer skills are required.

Responsibilities

• Collect and prepare inflight meal carts as per airline requirements.
• Perform checks on collected items and confirm on Infolog.
• Ensure all items are compliant with the Equipment Load Plan.
• Coordinate with Catering Control for adjustments as needed.
• Ensure adherence to food safety and hygiene procedures.
• Load and unload Catering items from the aircraft.
• Maintain a clean and tidy work area.

Skills

Basic frontline customer service skills

Ability to work in a multi-cultural team

Ability to lift Catering materials weighing up to 20 kgs

Basic computer skills

Ability to read and speak English

Job description

Company description

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Operations Assistant (OA) will report directly to Catering Supervisor (Pre-set) and his/her duties and responsibilities are as follows:
• Collect, build up the carts and check First Class (FRCL), Business Class (BCL), Economy Class (EYCL) meals, Special Meals (SPML), beverages and other Inflight items for uplift to aircraft according the airlines' requirements;
• Perform pick confirm on Infolog upon the collection of all items from Food Bank, Sub-store, and Bakery;
• Collect from Supplies the items listed in Non-Rechargeable Multi-ltem Stores Requisition Formsli>
• Mark all FRCL and BCL food items indicating flight number and content; to store them with the economy class meal in the Holding Refrigerators;
• Check all the airline carts (inclusive of FRCL, BCL and EYCL preset trays and SPML) and bulk items to ensure uplift according to airlines' requirements;
• Coordinate with Catering Control and make final adjustments according the final passenger load;
• Prepare additional meals for FRCL, BCL and EYCL if loading has not commenced;
• Ensure that equipment set comply with the correct Equipment Load Plan;
• Ensure adherence to HACCP and all food safety procedures and food hygiene;
• Use the SQ/SATS Handover Forms and handover directly to the cabin staff for SQ/OAL flights where they do the handover on-board;
• Load and unload of Catering items into and off aircraft according the Galley Loading Plan and is in charge of the galley loading for the galley assigned;
• Ensure that equipment set is completely and correctly loaded in various galleys at aircraft;
• Check meals with cabin crew on board the aircraft before handing over all food and store item to crew;
• Co-ordinate last minute additional meals uplift;
• Obtain crew signature on checklist and supply documents and submit these to Control Centre at the end of the shift;
• Ensure the work area is tidy/clean and all bins are returned to their designated areas after each airline's groundwork;
• Dispose of rubbish and carton boxes at their designated areas; and
• Follow safety and health procedures at your workplace;
  • Not endanger yourself and your colleagues;
  • Not tamper with safety devices, or perform wilful or reckless acts;
  • Report unsafe work conditions, behaviours and workplace incidents (regardless of whether an injury has taken place);
  • Provide suggestions to improve safety and health at work
• Any other duties assigned or instructed by the officer

Key Requirements

• Possess basic frontline customer service skills
• Ability to work in a multi-cultural team
• Be able to lift Catering materials weighing up to 20 kgs
• Ability to read and speak English to check food labels
• Basic computer skills
• Work rotating shifts