Operations and Support Manager

Win-Pro Consultancy; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking an Operations and Support Manager to oversee systems and database administration. Key responsibilities include managing incident resolution, setting goals, and facilitating career development among staff. The ideal candidate should be familiar with enterprise architecture frameworks and possess strong leadership skills to align teams with strategic priorities. This role plays a critical part in ensuring service levels are met and business continuity plans are in place.

Qualifications

• Familiarity with enterprise architecture frameworks, database administration, and application monitoring tools.
• End-to-end understanding of the organization's system environment.
• Proven leadership skills to align the team and motivate stakeholders.

Responsibilities

• Oversee incident resolution and business continuity plans along with database and systems administration.
• Set goals and priorities, allocate accountability among staff, and manage career development.
• Advise the business on technology-related issues.

Skills

Enterprise architecture frameworks

Database administration

Application monitoring tools

Leadership

Strategic planning

Stakeholder management

Job description

Overview

The Operations and Support Manager manages systems and database administration and the help desk function. He/She focuses on strategic and policy development aspects that will have medium term consequences on the operation of the function and impact elements of organisation performance. He is responsible for overseeing the incident resolution and business continuity plans along with the database and systems administration. He focuses on setting goals and priorities, allocates accountability among staff, manages the career development of others, liaises with professional staff and other managers, advises the business on technology related issues and engages in medium-term planning.

Responsibilities

• Oversee incident resolution and business continuity plans along with database and systems administration.
• Set goals and priorities, allocate accountability among staff, and manage career development of team members.
• Liaise with professional staff and other managers and advise the business on technology-related issues.
• Engage in medium-term planning to support strategic business priorities.

Qualifications

• Familiar with enterprise architecture frameworks, database administration and systems, and application monitoring tools.
• Possesses an end-to-end understanding of an organisation’s system environment and its critical elements that need to be actively managed to ensure service levels are met.
• A proven leader able to align the team behind strategic business priorities and motivate key stakeholders to strive for continuous improvement.