Operational Process Improvement Analyst

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading smart mobility SaaS company in Singapore is seeking a Business Support Analyst to enhance operational efficiency. Responsibilities include overseeing quality assurance standards, implementing automation, and analyzing operational reports. The ideal candidate should have at least 2 years of experience in business process management, strong data analysis skills using MS SQL Server, and a collaborative spirit. This position offers an opportunity to work in a vibrant team environment and influence business operations.

Qualifications

• Minimum 2 years of experience in business process management and improvement.
• Basic skills in data analysis and working with databases.
• Collaborative mindset with a focus on learning and improvement.

Responsibilities

• Oversee customer service quality assurance standards.
• Implement process simplification and automation.
• Develop tools to streamline operational tasks.
• Drive stakeholder discussions for efficiency improvements.
• Prepare and analyze operations reports.
• Conduct training for new processes.

Skills

Business process management

Data analysis

Collaboration

Attention to detail

Adaptability

Tools

MS SQL Server

Job description

A leading smart mobility SaaS company in Singapore is seeking a Business Support Analyst to enhance operational efficiency. Responsibilities include overseeing quality assurance standards, implementing automation, and analyzing operational reports. The ideal candidate should have at least 2 years of experience in business process management, strong data analysis skills using MS SQL Server, and a collaborative spirit. This position offers an opportunity to work in a vibrant team environment and influence business operations.