Operation Manager

TROPICS CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local caféteria in Singapore is looking for an experienced Operation Manager to oversee daily operations, manage staff, and ensure excellent customer service. The ideal candidate will have experience in the café industry, excellent communication skills, and the ability to work flexible hours, including weekends and holidays. This role offers a dynamic work environment focused on establishing a loyal customer base and increasing profitability.

Qualifications

• Work experience as a Operation Manager or Barista.
• Hands-on experience with professional coffee machines.
• Availability to work within opening hours including weekends and holidays.

Responsibilities

• Manage day-to-day operations of the caféteria.
• Hire and onboard new wait staff and baristas.
• Train employees on drinks preparation and proper use of coffee equipment.

Skills

Excellent communication skills

Customer service attitude

Good math skills

Tools

Professional coffee machines

Job description

Roles & Responsibilities

The responsibilities of a Operation Manager include, but are not limited to, working closely in a supervisory role with staff members, overseeing scheduling, monitoring productivity, and providing feedback to ensure that staff are providing the best experience possible to customers. Additionally, a operation manager must monitor budgets, including expenses, sales, and profit margins. They also track and maintain inventory to ensure that supplies are available as needed.

A successful operation manager will have experience working in various roles within a caféteria and be available to work flexible shifts including weekends and holidays. The goal of the operation manager is to increase the profit margins of the caféteria and to establish a loyal customer base to make the caféteria a local hotspot for the community.

Responsibilities

• Manage day-to-day operations of the caféteria
• Hire and onboard new wait staff and baristas
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation

Qualifications

• Work experience as a Operation Manager or Barista
• Hands-on experience with professional coffee machines
• Good math skills
• Availability to work within opening hours (including weekends and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Customer service attitude