Operation Manager

INITIA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading management firm in Singapore is seeking an experienced Operations Manager to ensure efficient operations and lead a large team in a fast-paced environment. The role requires at least 3 years of success in operations management, preferably in the F&B or hospitality industry. Ideal candidates will have strong skills in delegation, conflict management, and business negotiation. The company offers a dynamic environment focused on development and compliance, making it an exciting opportunity for growth.

Qualifications

• 3+ years of proven success in an operations management role, preferably in the F&B/Hospitality industry.
• Strong skills in development and oversight of operational functions.
• Excellent ability to delegate responsibilities while maintaining organizational control.

Responsibilities

• Maintain communication with managers, staff, and vendors for company operations.
• Implement and maintain quality assurance protocols.
• Develop operational plans and manage compliance with hygiene policies.
• Oversee accounts payable and receivable departments.

Skills

Operations management

Conflict management

Business negotiation

Delegation

Job description

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirement:

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications