Operation Executive (Front Desk Supervisor)

TRUE YOGA • TRUE FITNESS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fitness company based in Singapore is searching for a Gym Operations Manager. The role involves managing daily operations, providing exceptional customer service, and overseeing front desk staff. The ideal candidate has at least 3 years of relevant experience, strong communication skills, and the ability to lead a team in a fast-paced environment. If you are passionate about fitness and can work varied hours, this could be an exciting opportunity for you.

Qualifications

• Minimum of 3 years of experience in operations roles, preferably in the fitness industry.
• At least 1 year of supervisory experience required.
• Excellent communication skills to interact with staff and members.

Responsibilities

• Manage day-to-day gym operations for a seamless member experience.
• Provide exceptional customer service and handle inquiries.
• Oversee front desk and operational staff performance.

Skills

Customer Service

Team Management

Analytical Skills

Communication Skills

Job description

Responsibilities

• Managing the day-to-day operations of the gym, ensuring a seamless experience for both members and staff.
• Provide exceptional customer service, handling member inquiries, complaints, and feedback. Ensure members have a positive experience from check-in to class participation.
• Oversee the front desk and operational staff, ensuring efficient scheduling, training, and performance management.
• Work closely with other departments and manage a team of customer service officers.
• Presentable, Customer Service-Oriented, Friendly and able to work in a fast‑pace environment.
• Prepare and maintain reports on daily operations.
• Administrative support including preparation of monthly reports.

Requirements

• Minimum of 3 years of experience in operations roles, preferably within the fitness industry or a related field.
• At least 1 year of supervisory experience in operations is required.
• Excellent written and verbal communication skills with the ability to interact effectively with staff, members, and external partners.
• Strong analytical and troubleshooting skills to address operational challenges and member concerns quickly.
• Able to commit shift hours, including weekends and public holidays.