Operation Executive

LUCKY CAFES PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading café in Singapore is seeking a Restaurant Supervisor to oversee daily operations. Key responsibilities include coordinating front and back of house tasks, delivering exceptional customer service, managing shifts, and ensuring compliance with safety regulations. Ideal candidates will have proven experience in restaurant supervision, strong leadership skills, and a background in financial management. The role offers a dynamic work environment focused on delivering high-quality service and satisfaction to customers.

Qualifications

• Proven experience as a restaurant supervisor.
• Experience in customer service as an operation supervisor.
• Ability to recall menu ingredients and dishes.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service and manage customer satisfaction.
• Organize and supervise staff shifts.

Skills

Customer service

Leadership

Financial management

F&B knowledge

Education

Bachelor's degree in business management or related field

Tools

Restaurant management software

Job description

Job Description & Requirements

Responsibilities

• Coordinate daily front of the house and back of the house restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Organize and supervise shifts (morning, afternoon and midnight shift).
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.

Requirements

• Proven work experience as a restaurant supervisor.
• Proven customer service experience as an operation supervisor.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers.
• Familiarity with restaurant management software.
• Strong leadership, motivational and people skills.
• Acute financial management skills.
• Bachelor of degree in business management; administration; hospitality management; or culinary schooling is a plus.