Operation Executive

SUN CITY MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facility management company in Singapore is seeking an Operations Supervisor to lead site staff and ensure compliance with operational and HR guidelines. The role involves training new staff, addressing client feedback, and overseeing cleaning operations. Candidates must demonstrate leadership and organizational skills to maintain high standards in service delivery.

Responsibilities

• Model and motivate site staff on mission, vision, and values.
• Prepare and submit operational and HR documentation.
• Forecast and deploy manpower duties and schedules.
• Guide and inspect cleaning jobs to meet expectations.
• Conduct OJT training for new operations staff.
• Address client feedback and resolve issues.
• Order and monitor cleaning material stock.
• Maintain records of client meetings and safety documentation.

Job description

1) Model, motivate and communicate regularly to all site staff on the mission, vision, and core values

2) Prepare, organize, collate and submit all required operational and HR documentation to achieve compliance guidelines and deadlines

3) Forecast, plan, recruit and deploy manpower duties and schedules to meet the site contractual requirements

4) Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines

5) Conduct and monitor effective OJT training to all new operations staff based on the training blueprint standards to achieve operational excellence and skillsets

6) Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence

7) To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage

8) Conduct and upkeep proper record of Client's Meeting. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation