Operation Admin Executive

COLLECTIUS CMS (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local company in Singapore is seeking an Operation Admin Executive to provide administrative support and facilitate communication between clients and mediators. The ideal candidate should be proficient in MS Office, possess strong communication skills, and be capable of multitasking. The role offers competitive benefits including government-mandatory leaves, insurance coverage, and salary increments based on performance.

Benefits

Government-Mandatory Leaves

Insurance coverage

Salary increments based on performance

Opportunity of career growth

Qualifications

• Proficient in MS Office and Excel.
• Able to multi-task.
• Good communication skills and customer oriented.

Responsibilities

• Serve as first point-of-contact for all incoming/outgoing files.
• Provide administrative support to the collection system.
• Ensure compliance with SLA & SOP.

Skills

Proficient in MS Office and Excel

Good communication skills

Ability to multi-task

Shows initiative

Team player

Job description

Operation Admin Executive

Overview

Operation Admin Executive

Responsibilities

• Serves as first point-of contact for all incoming/outgoing files from the client.
• Serves as a liaison support for the Mediators.
• Serves as the medium to triage all calls, files and mails between clients, mediators, customers and management.
• Primary administrative contact and provides day-to-day transactional support to the collection system for the team.
• Import of the Daily Assignment & Payment Files from Client.
• Preparation of Deman Letter.
• Monthly Billing Invoices Submission.
• Monitoring of Mediator/Inventory Queue, and maintains a healthy inventory by conducting regular checks.
• Submission of Status Report & Closure of account to Clients.
• Ensuring SLA & SOP are met with compliance.
• Facilitate & assist in Mediators or Clients request of Account Queries.

Important Note: We are open to offering a Supervisor role or a higher-level position with a competitive salary for applicants who demonstrate significant experience.

Requirements

• Proficient in MS Office and Excel.
• Able to multi-tasking
• Good communication skills and customer oriented
• Shows initiative, responsible, team player

Important Note

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

• Government-Mandatory Leaves (Maternity Leave, Paternity Leave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave, Hospitalization Leave)
• Annual Leaves (capped to 18-days)
• Compassionate Leave (capped to 3-days)
• Marriage Leaves (3-days)
• Birthday Leave (1-day)
• Examination Leave (1-day)
• National Service Leave
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life & Group Personal Accident)
• Staff referral program fee of $500.00 for every successful referral (subjected to company’s terms and conditions).
• Salary increments after successful confirmation based on individual’s performance (as applicable).
• Opportunity of career growth

5-days working

Nearest MRT: MacPherson (walking distance from Exit B)