Onsite Service Technician

Prism+; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced onsite technician to install, repair, and troubleshoot products, ensuring optimal performance. The ideal candidate has a solid technical background, problem-solving skills, and a commitment to quality service. Responsibilities include diagnosing issues, providing customer support, and maintaining service records. A minimum of 2 years of relevant experience is required. The role offers annual increments and performance bonuses.

Benefits

Annual Increment

Performance Bonus

Qualifications

• Minimum 2 years’ experience as an onsite technician or similar role.
• Familiarity with electrical/android systems.
• Ability to read and interpret technical manuals.

Responsibilities

• Provide onsite technical support for hardware and software issues.
• Diagnose and troubleshoot technical issues.
• Repair or replace faulty components at customer site.

Skills

Technical problem-solving

Customer service

Troubleshooting techniques

Attention to detail

Communication

Education

O-Level or equivalent

Job description

We are seeking a experience onsite technician to join our team. As a onsite Technician, you will be responsible for installing, repairing, and troubleshooting our products to ensure optimal performance and functionality. You will have chance to work on a variety of Prism products. The ideal candidate has a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality service to our customers.

Responsibilities:

• Provide onsite technical support and assistance to customer in resolving hardware and software issue.
• Diagnose and troubleshoot technical issues, including mechanical, electrical, and software related problems.
• Repair or replace faulty components at customer side
• Maintain detailed of service records, repairs and equipment inventory.

• Follow safety protocols and guidelines to ensure a safe working environment.
• Provide excellent customer service by addressing client inquiries and resolving issues promptly.
• Collaborate with team members and contractors to complete projects and assignments.
• Any other ad-hoc duties as assigned by superior/or manager

• Min O-Level or equivalent. Relevant certifications or vocational training is a plus.
• Min 2 years’ experience as a Refrigerator/ Ceiling Fans/ Television/ Monitor onsite Technician or similar role.
• Familiarity with electrical/android systems and troubleshooting techniques.
• Ability to read and interpret technical manuals and diagrams.
• Excellent problem-solving and analytical skills.
• Detail-oriented with a strong commitment to quality and safety.
• Excellent communication and customer service skills.
• Ability to work independently and under pressure.
• Valid Class 3/3A driver's license or equivalent SG driving license.

• Annual Increment
• Performance Bonus