On-Site EUC Engineer: End-User Tech & CAD Support

INNOVATIQ ENGINEERING PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading engineering company in Singapore is seeking a skilled L1/L2 Technical Support Specialist to provide on-site support for end-user hardware and software. Responsibilities include troubleshooting issues, fulfilling service requests, and maintaining high user satisfaction. The ideal candidate will possess strong customer service skills and technical expertise in Microsoft environments and CAD applications. This role will ensure operational efficiency through effective issue resolution and collaboration with other IT teams.

Qualifications

• Proven hands-on experience in desktop and end-user computing support roles.
• Strong customer service skills demonstrated through effective user engagement.
• Technical proficiency in Microsoft Windows operating systems and Active Directory.

Responsibilities

• Deliver on-site L1/L2 support for end-user hardware.
• Troubleshoot and resolve user incidents related to hardware and software.
• Support specified software environments including Microsoft 365 and CAD applications.

Skills

End-user computing support

Customer service skills

Technical proficiency in Microsoft Windows OS

Experience with CAD/Engineering software

ITSM ticketing systems expertise

Tools

ManageEngine ServiceDesk Plus

Microsoft 365

Job description

A leading engineering company in Singapore is seeking a skilled L1/L2 Technical Support Specialist to provide on-site support for end-user hardware and software. Responsibilities include troubleshooting issues, fulfilling service requests, and maintaining high user satisfaction. The ideal candidate will possess strong customer service skills and technical expertise in Microsoft environments and CAD applications. This role will ensure operational efficiency through effective issue resolution and collaboration with other IT teams.