Omni-Channel Operations Lead, Indonesia

Sephora Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer is seeking a Senior Executive for Commercial Operations in Singapore. This role involves overseeing daily operations, ensuring compliance with company standards, and supporting Franchise Partners to achieve their goals. Ideal candidates will have a minimum of 2 years in retail or franchise operations, preferably in the beauty sector, and strong skills in account management and project facilitation. Join a diverse and empowering team dedicated to inclusivity and inspiring beauty.

Benefits

Inclusive workplace

Opportunities for learning and growth

Community-oriented culture

Qualifications

• Minimum 2 years of experience in retail/franchise operations, preferably in the beauty sector.
• Strong understanding of omni-channel strategies and account management.
• Experience in collaborating with regional functions.

Responsibilities

• Ensure seamless coordination of daily operational activities with Franchise Partner.
• Facilitate implementation of activities per Sephora's standards.
• Monitor franchisee operations for compliance with Sephora practices.
• Conduct regular store visits to ensure adherence to standards.

Skills

Retail / franchise operations experience

Account management

Communication skills

Stakeholder management

Problem-solving skills

Omni-channel strategies understanding

Data analysis

Project management

Prioritization skills

Job description

A leading beauty retailer is seeking a Senior Executive for Commercial Operations in Singapore. This role involves overseeing daily operations, ensuring compliance with company standards, and supporting Franchise Partners to achieve their goals. Ideal candidates will have a minimum of 2 years in retail or franchise operations, preferably in the beauty sector, and strong skills in account management and project facilitation. Join a diverse and empowering team dedicated to inclusivity and inspiring beauty.