Night Operations Lead – Hotel Guest Experience

InterContinental Hotels Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Night Duty Manager to oversee night operations and ensure high standards of guest service. The ideal candidate should have a Diploma in Hotel Management and 2 to 3 years of experience in a similar role. Responsibilities include managing hotel operations during night shifts, resolving guest complaints, and conducting inspections of public areas. The company offers a competitive salary along with great benefits including room discounts and training opportunities.

Benefits

Great room discount

Superb training

Qualifications

• Diploma in Hotel Management or equivalent.
• 2 to 3 years working experience in similar role within hotel industry.
• Proficiency in Excel, Word, PowerPoint required.
• Fluent in English and able to perform permanent night shifts.
• IHG experience and Opera proficiency are advantages.

Responsibilities

• Manage night operations of the hotel.
• Conduct inspections of front office and public areas.
• Document incidents involving guests/employees.
• Resolve guest complaints in a professional manner.
• Oversee front desk and night audit functions.

Skills

Diploma in Hotel Management

2 to 3 years experience in hotel industry

Fluent English

Proficiency in Excel, Word, PowerPoint

Education

Diploma in Hotel Management or equivalent

Tools

Opera Property Management System

Job description

A leading hotel chain in Singapore is seeking a Night Duty Manager to oversee night operations and ensure high standards of guest service. The ideal candidate should have a Diploma in Hotel Management and 2 to 3 years of experience in a similar role. Responsibilities include managing hotel operations during night shifts, resolving guest complaints, and conducting inspections of public areas. The company offers a competitive salary along with great benefits including room discounts and training opportunities.