Network Security Engineer

NTT Data Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A technology solutions firm in Singapore is looking for a technical support specialist. The role involves delivering technical solutions, troubleshooting issues, and ensuring client satisfaction from project inception to completion. Candidates should have strong skills in handling Cisco, Palo Alto, Fortigate Firewalls, and be able to document procedures effectively. The position requires strong project ownership and communication skills.

Qualifications

• Strong understanding of security processes and policies.
• Experience in handling installations and troubleshooting.
• Ability to provide end-to-end project ownership.

Responsibilities

• Deliver technical solutions and ensure project sign off.
• Provide client support and troubleshoot issues.
• Document standard operating procedures.

Skills

Troubleshooting Cisco Firepower

Palo Alto Firewall

Fortigate Firewall

Fortigate Proxy

Bluecoat Proxy

Job description

• Understands the Banks security, processes/policies & change windows.
• Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction in Day 1.
• Provide support, assisting with troubleshooting and design, configuration and escalated problem management, only when required.
• Expected to possess strong ownership on the tasks assigned and to ensure completion end-to-end according to the expected project outcome.
• Perform configurations, action installations and attend to break/fix events.
• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organization.
• Having skillsets in troubleshooting Cisco Firepower, Palo Alto, Fortigate Firewall, Fortigate Proxy and Bluecoat Proxy.