Network Operations Lead

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading staffing services provider in Singapore is seeking a proactive Network Operations Lead to manage network infrastructure operations. The role entails incident response, system health management, and team leadership, requiring strong expertise in Cisco, Palo Alto, Check Point, and F5 technologies. The ideal candidate will ensure optimal network performance, availability, and compliance across the environment. Candidates with a solid understanding of ITSM/ITIL practices are preferred.

Qualifications

• Strong hands-on expertise in Cisco, Palo Alto, Check Point, and F5 technologies.
• Solid knowledge of ITSM/ITIL practices.

Responsibilities

• Manage end-to-end network infrastructure operations and incident response.
• Perform root cause analysis and implement fixes for incidents.
• Ensure optimal network performance, availability, security, and compliance.

Skills

Hands-on experience with Cisco routers, switches, and load balancers

Experience with Palo Alto and Check Point firewalls

Familiarity with F5 Load Balancers

Understanding of network protocols and performance tuning

Knowledge of security standards

Job description

Job Description

We are seeking a proactive and highly skilled Network Operations Lead to manage end-to-end network infrastructure operations, incident response, system health, and team leadership. The ideal candidate will have strong hands-on expertise in Cisco, Palo Alto, Check Point, and F5 technologies, along with solid knowledge of ITSM/ITIL practices. This role ensures optimal network performance, availability, security, and compliance across the environment.

Key Responsibilities

Incident & Problem Management

• Lead investigation and resolution of network hardware, software, and firmware incidents.
• Perform root cause analysis and implement permanent or temporary fixes.
• Provide timely communication and status updates to stakeholders.

Network Operations & Monitoring

• Perform daily system health checks and continuous monitoring for performance, availability, and security.
• Escalate abnormalities promptly and ensure proactive mitigation.
• Ensure backups for all network devices are executed and verified.

Documentation & Compliance

• Maintain accurate, up-to-date network diagrams, records, and documentation.
• Review and update SOPs with customers and internal teams.
• Create and maintain documentation for all implemented network solutions.

Infrastructure Planning & Implementation

• Gather requirements to design, install, test, and deploy network systems.
• Plan and execute hardware and firmware upgrades with rollback plans.
• Implement service continuity, backup/restore, and disaster recovery procedures.

Security & Compliance

• Perform monthly firewall rule reviews for relevance and security posture.
• Validate configurations against CIS benchmarks and remediate non-compliance.
• Conduct log reviews and escalation of potential security events.

Asset & Patch Management

• Reconcile physical/logical network assets and update CMDB monthly.
• Execute patch management lifecycle: scanning, prioritization, deployment, and testing.

Capacity Planning & Reporting

• Analyze resource consumption and forecast capacity needs.
• Prepare monthly service reports covering metrics, incidents, changes, and performance.

Leadership & Strategy

• Lead, mentor, and guide a team of network engineers.
• Assess internal and external environments to support long-term strategy.
• Support proposal preparation and technical solution presentations.

Technical Skills

• Strong hands-on experience with Cisco routers, switches and load balancers
• Experience with Palo Alto and Check Point firewalls
• Familiarity with F5 Load Balancers
• Deep understanding of network protocols, performance tuning, and security standards

Reporting & Deliverables

Monthly reports: service metrics, firmware/software updates, account reviews, patch compliance, asset reconciliation, firewall audits, capacity planning, and security compliance.

Daily checks: health check logs and monitoring summaries.

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA