Network Operations Center (NOC) Specialist

WESTCON GROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A dynamic tech services company in Singapore seeks a Network Operations Center (NOC) Specialist to provide 24x7 support for customer networks. Ideal candidates should possess strong interpersonal skills, problem-solving abilities, and at least 2 years of experience with network and security devices. Training is available for fresh graduates. Strong organizational skills and the ability to work under pressure are essential.

Qualifications

• Minimum 2 years of relevant working experience on network and security devices.
• Strong analytical skills and ability to work under pressure.
• Fresh graduates are welcome to apply. Training will be provided.

Responsibilities

• Monitor system, network, application and service alerts.
• Provide 1st- and 2nd-level response and troubleshooting.
• Notify customers of incidents and scheduled maintenance.
• Ensure support tickets are resolved promptly.
• Collaborate with team members and external partners.
• Document incident resolutions and preventive measures.
• Oversee onsite activities and compliance.

Skills

Strong interpersonal skills

Problem-solving abilities

Team player

Well-organised and meticulous

Education

Diploma / Degree in Information Technology, Computer Science

Tools

Cisco

Juniper

Palo Alto

Avaya

Broadcom

Job description

ROLE DESCRIPTION

The Network Operations Center (NOC) Specialist is an integral member of the Services Department, responsible for delivering 24x7 first- and second-level support to ensure the reliability and performance of customer networks and services.

We are looking to expand our NOC team with individuals who are dynamic, customer-oriented, and passionate about network operations and coordination. The ideal candidate enjoys engaging with people, troubleshooting technical issues, and coordinating with partners to deliver professional and timely support services.

DUTIES & RESPONSIBILITIES

• Monitor system, network, application and service alerts
• Provide 1st- and 2nd-level response and troubleshooting in accordance with maintenance SLAs.
• Notify customers of incidents, service outages, and scheduled maintenance activities.
• Ensure support tickets are resolved and closed promptly and accurately.
• Collaborate closely with internal team members and external network partners to drive resolution.
• Document incident resolutions, root causes, and preventive measures.
• Oversee and coordinate field engineers for onsite activities, including IT Asset Disposition (ITAD) and device relocation between sites, ensuring compliance and minimal service disruption.
• Perform other administrative or operational duties as required.

REQUIREMENTS

• Diploma / Degree in Information Technology, Computer Science or relevant discipline
• Strong interpersonal skills, team player and independent
• Well-organised and meticulous
• Demonstrate ability to analyse situation and possess problem solving abilities under pressure
• Remote standby duty according to timetable
• Minimum 2 years relevant working experience on network and security devices such as Cisco, Juniper, Palo Alto, Avaya, Broadcom or any others
• Fresh graduates are welcome to apply. Training will be provided