MORROW Experience Executive

MORROW; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wellness company in Singapore is looking for an Experience Executive to be the first point of contact for members and guests. Responsibilities include addressing queries, providing exceptional service recovery, and managing membership operations. Candidates should possess a Diploma in Hospitality or related field and have 1-3 years of customer-facing experience in environments like hospitality or wellness. This role offers a chance to contribute to innovative health solutions while being part of a diverse team.

Benefits

Career-defining opportunity

Working with world-class clinicians

Contributing to longevity initiatives

Qualifications

• Minimum 1-3 years of experience in customer-facing roles, preferably in hospitality or wellness environments.
• Ability to remain calm under pressure and resolve conflicts with professionalism.
• Team player who is adaptable and proactive.

Responsibilities

• Handle customer feedback, complaints, and inquiries with professionalism.
• Provide accurate information on service offerings to members and guests.
• Manage merchandise inventory and ensure timely replenishment.
• Support daily operations of the membership desk.

Skills

Strong communication skills

Interpersonal skills

Conflict resolution

Tech-savvy

Education

Diploma/Certificate in Hospitality, Business, Customer Service, or related field

Tools

CRM systems

Booking systems

Job description

Location: Singapore

Department: Membership Experience

Reports To: Manager, Membership Experience

Role Overview

As a MORROW Experience Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence. This role goes beyond standard customer service — you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention.

Key Responsibilities

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
• Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.
• Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual‑merchandising standards and presentation of retail displays to uphold our brand experience.
• Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling.
• Log, elevate, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery.
• Maintain up‑to‑date knowledge of promotions, membership packages, and new service launches.
• Collect and relay member feedback to the Manager for continuous improvement initiatives.
• Assist in the execution of member engagement activities, workshops, or events.
• Ensure data accuracy when updating member records in the CRM system.
• Uphold confidentiality, service consistency, and compliance with organisational standards.

Requirements

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field.
• Minimum 1-3 years of experience in customer‑facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments.
• Strong communication and interpersonal skills, with a natural customer‑first mindset.
• Ability to remain calm under pressure and resolve conflicts with professionalism.
• Tech‑savvy with experience using CRM or booking systems.
• Team player who is adaptable, proactive, and comfortable working in a startup environment.
• Bonus: Prior experience in wellness‑focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs.

Benefits

This is a career‑defining opportunity to shape the future of longevity medicine while working alongside world‑class clinicians and technologists. You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation. At Morrow, you will not only help define operational excellence but also build the culture, rhythm, and future of interventions. You won't just be joining a team. You will be co‑creating tomorrow.

Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.