Middle Account Manager Executive (Bilingual English Chinese)

VMO; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering and technology firm is seeking a dedicated individual to play a key role in delivering customer requirements and enhancing relationships. Responsibilities include managing the recruitment cycle, ensuring high customer satisfaction, and cooperating with various departments. The ideal candidate will have a degree in Business or Engineering, fluency in English and Chinese, and strong interpersonal skills in a dynamic work environment.

Qualifications

• Previous experience in recruitment or employee relations is advantageous.
• Clear thinking, smooth communication skills, and relevant work experience needed.
• Patience required for effective communication with R&D engineers and clients.

Responsibilities

• Responsible for delivery and implementation of customer requirements.
• Participate in recruitment cycle from job descriptions to onboarding.
• Maintain good communication with recruitment team regarding staffing needs.
• Enhance customer loyalty and explore potential customers.

Skills

Interpersonal skills

Communication skills

Business acumen

Education

University degree in Business or Engineering

MBA or Masters in Engineering

Job description

Job Description

Are you ready to accelerate your career and play a key role in helping ALTEN maintain its leadership in engineering and technology consulting services? If you are a team player, committed to excellence, who enjoys a dynamic work environment, then ALTEN is definitely the right place for you!

Key Responsibilities

• Be responsible for the delivery and implementation of customer requirements, achieving delivery objectives, including various indicators such as project progress, quality, and customer satisfaction.
• Participate in the full recruitment cycle, from creating JDs aligned with Client needs, through profile selection, interviews, qualification meetings, onboarding and project integration.
• Closely follow up on customer requirements, maintain good communication with the recruitment team, effectively advance the progress of customer requirements, and promptly meet customer staffing needs.
• Maintain customer relationships, enhance customer loyalty, gain an in-depth understanding of the actual situation of Party A's projects through various channels, and explore potential customers for the company.
• Assist the HR Department in establishing employee communication channels, maintaining employee relations, gaining an in-depth understanding of project situations, and staying informed about employee dynamics.
• Cooperate with the Finance Department to complete project settlement, invoicing, and payment collection work.

主要职责

• 负责客户需求的交付实施工作，完成交付目标，包括项目完成的进度、质量和客户满意度等各项指标。
• 参与完整的招聘流程，从根据客户需求制定职位描述，到筛选简历、面试、资格审查会议、入职和项目整合。
• 密切跟进客户需求，与招聘团队保持良好的沟通，有效的推进客户需求进程，快速满足客户用人需求。
• 客户关系维护，加强客户粘性，通过各种渠道深入了解甲方项目实际情况，为公司挖掘潜在客户。
• 协助人力资源部建设员工沟通渠道，维护员工关系，深入了解项目情况，了解员动态。
• 配合财务部门完成项目结算、开票以及回款工作。

Qualifications

• University degree in Business or Engineering a must. An MBA or Masters in Engineering a plus.
• Be familiar with the management processes for outsourced personnel and the knowledge system of human resources. Previous experience in recruitment/employee relations or related fields is advantageous.
• Have clear thinking and smooth communication skills, be patient, and possess relevant work experience in communicating with R&D engineers and clients.
• Excellent interpersonal skills and business acumen. A self-starter, with consistent “can-do” spirit, able to work independently but also highly collaborative.
• Fluent in English and Chinese.

资格要求

• 必须拥有商业或工程领域的大学学位。拥有工商管理硕士学位或工程学硕士学位则更佳。
• 熟悉外包人员管理流程以及人力资源的知识体系。有招聘/员工关系或相关领域的工作经验者优先。
• 具备清晰的思维和流畅的沟通能力，要有耐心，并且拥有与研发工程师及客户进行沟通的相关工作经验。
• 出色的沟通技巧和商业头脑。积极主动，始终秉持“能行就做”的态度，既能独立工作，又能高度协作。
• 英语和普通话流利。