Merchant Engagement & Field Operations - ShopeePay (Full-time Contract - 12 Months)

MARIBANK SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading payment solutions provider in Singapore is looking for a role focusing on merchant engagement. Responsibilities include preparing and deploying marketing materials, performing quality checks, educating merchants on services, and generating new leads. Ideal candidates are self-motivated, detail-oriented, and have strong communication skills. Field operations experience is preferred. Join a fast-paced environment to make an impact in the payment solutions landscape.

Qualifications

• Strong communication skills for engaging with merchants.
• Ability to manage tasks effectively with attention to detail.
• Self-motivated with the capability to thrive in a fast-paced environment.
• Preferred prior experience in merchant field operations.

Responsibilities

• Prepare and deploy QR and POSM upon merchant onboarding.
• Conduct periodic quality checks on merchants after deployment.
• Engage with merchants to educate them on ShopeePay services.
• Generate leads through field activities by identifying potential new merchants.

Skills

Communication skills

Attention to detail

Self-motivated

Field operations experience

Job description

Responsibilities:

• Prepare and deploy QR and POSM upon merchant onboarding (print, sort and place/deploy POSM at outlets around Singapore)
• Responsible for performing periodic quality checks post-deployment on merchants (ensure proper placement of QR, POSM and consistency)
• Perform field engagement with merchants at outlets to educate them on ShopeePay services (ShopeePay wallet, SPayLater etc) as well as seek merchant feedback - includes speaking to outlet staff to understand merchant pain points and/or opportunities for deeper collaboration.
• Perform lead generation activities on the field which involves walking the ground and identifying potential new merchants for ShopeePay to acquire and collect relevant contact information e.g. phone number, email of key stakeholders (business owner, marketing/payments lead etc)
  

Requirements:

• Strong in communication skills
• Ability to pay attention to details and manage tasks effectively
• Self-motivated and able to work in a fast-paced environment
• Prior merchant field operations experience preferred